Manager, Small Group Technology Support

CVS Health • Carapichaima, MA

3d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Seeking a dynamic and service-oriented Manager to lead a team of five colleagues responsible for supporting brokers who utilize the Small Group digital platform for quoting, sold business and renewals. This role will over-see a broker facing team that responds to inquiries, resolves issues and ensures brokers have a seamless experience. The Manager will play a critical role in driving service excellence, response timelines and ensuring the team delivers knowledgeable, proactive support that builds confidence in our platform and overall service model. Work from home anywhere

Requirements

• Minimum of 5 years working with brokers cultivating strong relationships
• Strong experience in data analytics and using data to drive decisions and roadmaps
• People leadership or leading projects
• Embrace new developed technology launching to market
• Strong understanding of system workflows and functionality to drive best end user experience

Nice To Haves

• Supporting, implementing, or managing technology platforms or digital tools
• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees