Manager, Servicing

American Credit Acceptance • Meridian, ID

12h • $65,000 • Onsite

About The Position

At American Credit Acceptance , our mission is to help customers acquire affordable, reliable transportation — and that mission continues long after a contract is signed. Servicing plays a critical role in supporting customers through complex financial moments while protecting the long-term health of the business. As a Manager, Servicing , you will lead teams responsible for navigating those moments with professionalism, sound judgment, and empathy. This role blends people leadership, operational strategy, and hands-on problem solving , and is ideal for a leader who believes strong results and doing the right thing are not mutually exclusive. Guided by our principles of integrity, partnership, humility, principled entrepreneurship, initiative, and fulfillment , you’ll help shape how we serve customers, develop our people, and continuously improve how we work. About the Servicing Team The Servicing team manages delinquent accounts and complex customer situations with a focus on resolution, compliance, and long-term outcomes. This work requires thoughtful decision-making, consistent communication, and strong collaboration—both within the department and across the organization. Your key responsibilities in this leadership role will be: Develop and support a team of supervisors who are responsible for ensuring excellent agent behaviors on collection calls and other customer service interactions. Balance customer impact, risk, and business objectives in daily decision-making Partner with internal teams and external vendors to move accounts toward resolution Operate in a fast-paced, highly regulated environment where judgment matters This team thrives under leaders who create clarity, build trust, and empower others to think critically rather than simply follow scripts.

Requirements

• 5+ years of experience in a customer contact, service, sales, or collections environment
• 3+ years of collections experience (auto finance strongly preferred)
• 2+ years of experience leading people or teams
• Bachelor’s degree in finance, business administration, or a related field (or equivalent professional experience)
• Exceptional listening skills and a collaborative leadership style
• Strong analytical, negotiating, and problem-solving skills
• Solid knowledge of collection laws and best practices
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, results-driven environment
• High attention to detail with timely, accurate follow-through

Nice To Haves

• Bilingual Spanish/English is a plus

Responsibilities

• Lead & Develop People Manage, coach, and develop Supervisors and Collectors, fostering a positive and accountable team culture Create an environment where people feel supported, challenged, and fulfilled in their work
• Drive Results & Improve the Business Establish, monitor, and improve collections goals and performance metrics Apply critical thinking and project management skills to improve processes, tools, and workflows Identify trends, risks, and opportunities, providing insights and recommendations to senior leadership
• Partner with Customers & Stakeholders Ensure professional, respectful relationships with customers, including direct involvement in resolving complex delinquencies Communicate corporate and departmental objectives clearly and consistently Collaborate cross-functionally to support broader business initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees