Residential Loan Servicing Manager

Monson Savings Bank•Wilbraham, MA

3d•$75,000 - $90,000•Hybrid

About The Position

Monson Savings Bank is growing! If you are a customer-service oriented leader with a strong knowledge of residential loan servicing functions and regulations, the Residential Loan Servicing Manager position may be the perfect fit for you! Reporting to the Vice President, Director of Residential Lending, this position is responsible for all aspects of the residential loan servicing operations, activities and staff. This exempt,full-time position works within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, with potential for future hybrid/remote work option. Salary Range: $75,000 - $90,000 Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!

Requirements

The preferred applicant is a professional, customer service-oriented manager with a strong knowledge of residential loan servicing regulations, escrow administration, investor/agency guidelines, insurance and tax tracking vendor oversight, and collections.
Proven interpersonal, leadership, coaching, and team-building skills.
Exceptional organizational and problem-solving abilities with keen attention to detail.
Excellent verbal and written communication; ability to interact effectively across all levels of the Bank.
Proficient in Windows Microsoft 365 products (Word, Excel, Teams).
Ability to manage and prioritize multiple responsibilities with strong time management skills.
Bachelor’s degree and minimum 5-7 years of related experience required; or equivalent combination of education and experience.

Nice To Haves

Proficiency with Fiserv Cleartouch preferred (or comparable core/servicing systems), HMDA/CRA reporting tools (QuestSoft or equivalent), Insurance & Tax Tracking systems (Lee & Mason, Corelogic).

Responsibilities

Oversight and management of residential and consumer loans for all servicing functions such as but not limited to escrow, PMI, Hazard insurance, flood mapping, loan payoffs/discharges, lien releases, and collateral tracking
Oversight and management of HMDA/CRA data collection and reporting.
Oversight and management of the Bank’s compliance throughout the collection efforts.
Ensures timely and accurate system boarding of new loans, modifications, and investor deliveries.
Serves as a resource to the residential loan servicing and collections staff, fosters professional growth, and as an escalation point for team members.
Implements and maintains compliant written procedures to ensure consistent and efficient loan servicing/collection operations.
Manager ensures accurate and timely processing of loan servicing activities, compliance with federal and state regulations, adherence to secondary market/investor guidelines, and delivery of exceptional customer service.
Exemplify and ensure support of the Bank’s strategic objectives and reputation for operational and customer service excellence.
Responsible for oversight and adherence to laws and regulation requirements through out collection effort including but not limited to delinquency tracking, outreach communications, Foreclosure process, and third-party oversight.