Manager, Service

Canon U.S.A., Inc. • Horsham, PA

1d • Onsite

About The Position

Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
• Hands on field technical experience with digital and/or electromechanical technology.
• Ability to consistently demonstrate a superior level of leadership, business influence and acumen.
• Excellent communication, time management and negotiation skills.

Nice To Haves

• Degree in Business Administration or Applied Science preferred.
• Previous management or supervisory experience preferred.
• Experience in document management technology or related industry.
• This position may require managing a 24/7 work schedule to meet customer needs.
• Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.

Responsibilities

• Manages a team of technicians that support our hardware and software.
• Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
• Handles special projects as assigned.
• Works closely with Sales and Customers to achieve a high level of customer satisfaction.
• Addresses and resolves customer issues to achieve total customer satisfaction.
• Supports the policies and procedures of the department and company.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager