Manager Service II

Ryder Supply Chain Solutions•Goldsboro, NC

17h•Onsite

About The Position

As an Operations Manager at Ryder, you will be part of a fast-paced team, driven to succeed and empowered to develop your operations and managerial career within an essential industry. This role involves managing the operations and personnel for locations with approximately 131 – 370 truck units. You will oversee Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Technicians, Service Employees, and/or a Parts Responsible Person. The Ops Manager is expected to achieve results through direct involvement and limited delegation, ensuring business objectives and labor requirements are met. Key responsibilities include meeting customer needs while balancing financial, operating, quality, safety, and asset targets. This position is responsible for managing location performance against metrics, ensuring compliance with company processes, Standard Operating Procedures, and Standard Repair Practices, and adhering to all Ryder Maintenance Operations policies. This role is also a developmental position, preparing incumbents for a Senior Operations Manager role, offering a path for career growth and internal promotion based on performance. The position includes a competitive salary and yearly bonus.

Requirements

H.S. diploma/GED required
Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required
One (1) year to Two (2) years or more Supervisory experience required
Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work
Understanding of labor, financial operating, quality, safety and asset processes and related metrics
Strong sense of personal accountability and a proven track record of achieving desired results
Ability to communicate effectively both verbally and in writing
Proficient in basic computer skills and in a Microsoft Office environment
Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record

Nice To Haves

Associate's degree preferred
Bachelor's degree preferred
Ability to work with reporting systems to pull data for analysis and decision making (preferred)
Experience using Microsoft word and excel intermediate preferred
Experience with Fleet Management Software preferred
Maintenance and Technical experience in a shop environment preferred

Responsibilities

Execute work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
Evaluate incoming work and allocate resources, balancing shift schedules, and level loading workload to maximize efficiency and productivity.
Optimize labor at the shop, ensuring the optimal mix of straight time, overtime, and outside repair.
Optimize shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
Oversee the execution of the Automated Planning System (APS).
Provide management, training and development of all assigned personnel.
Conduct Performance Management of all assigned personnel.
Ensure successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
Make recommendations for future staffing based on changes to the business environment.
Manage Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
Manage customer relationships, including issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
Execute customer communication protocol.
Optimize vehicle maintenance cycle time and ensure that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
Conduct customer visits and annual reviews as required by the Customer Care Plan.
Implement cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
Ensure successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
Optimize net maintenance cost per unit.
Ensure Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
Ensure accuracy of third party invoices and the quality of worked outsourced to vendors.
Manage Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
Ensure successful execution of the customer bill back process to include identification, review and approval of bill back opportunities.
Ensure proper documentation and explanation/reporting of re-billable activity.
Ensure successful execution of the Warranty process and maximizing warranty recovery.
Ensure data integrity in the Shop Management Online system.
Direct subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
Evaluate needs and make recommendation for shop tooling and equipment requirements.
Execute Asset Management initiatives at the shop level.
Manage and oversee vehicle specifications and vehicle in-service/out-service process.
Provide input during business unit asset management review.
Ensure all vehicles have required specifications in SAM.
Ensure successful execution of Parts Inventory management, policies and procedures.
Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.
Ensure successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work.
Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
Account for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
Account for all Quality Metrics within the Shop.
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Account for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
Ensure a safe workplace and providing guidance for all safety efforts and initiatives.
Ensure Cleanliness and quality of repair for all maintained vehicles.
Comply with Safety, State, and EPA regulations and requirements.
Perform other duties as assigned.