Manager, Senior Trustee Sale Officer

Nestor Solutions

19d

About The Position

The Manager, Sr. Trustee Sale Officer provides services on a national basis for the Trustee Services Business on defaulted loans through the non-judicial foreclosure process. The Manager Senior Trustee Sale Officer will be responsible for processing non judicial foreclosures in accordance with state and local statutes, and investor/insurer requirements, through a multi-state/site and global workforce. Manage and lead a team of three to four employees that will assist you in the daily tasks required to complete a non-judicial foreclosure. Deliver outstanding borrower care for clients and customers. Work with SVP of Trustee Operations to ensure compliance with all federal, state, investor and insurer rules, regulation and guidance.

Requirements

Ten (10) to twenty (20) years of experience in the processing of non-judicial foreclosures is required and a minimum of five years of experience in supervisory responsibilities.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establishes facts, and draw valid conclusions.
Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Review daily task list generated by case management system and assign duties to Trustee Sale Officer and Trustee Sale Assistant in order to meet required timelines in accordance to statute and client/investor requirements.
Provide assistance to staff based on workflow and volume.
Process daily trustee sales which includes final audit, review of bid, final clearance to auction company, sale results in case management system, process third party sales and trustee’s deed.
Complete all audit checklists for each stage of the foreclosure process to ensure accuracy and compliance with state law and investor/client requirements.
Respond to client and borrower correspondence and phone calls in a timely manner based on request.
Continually look for ways to improve every process as we add new states to our portfolio.
Report data to SVP daily regarding completion of tasks and new referrals.
Comply with all escalation procedures.
Maintain regular and punctual attendance.
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.