Manager/Senior Manager, Business Recruiting

Intercom•San Francisco, CA

2d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We’re hiring a Manager (or Senior Manager) of Business Recruiting to lead and evolve how we hire across GTM and G&A functions at Intercom. This role is for a recruiting leader who thinks like a business partner, someone who understands how hiring fuels revenue, scale, and operational excellence, and can translate business strategy into a clear, executable talent plan. You’ll own recruiting strategy and delivery for critical GTM and G&A teams, while also driving cross-functional and global initiatives that improve hiring quality, speed, and consistency as Intercom continues to scale. This is a high-impact role with real visibility and influence across senior leadership.

Requirements

8+ years of recruiting experience, with people leadership in a fast-growing tech company
Deep experience hiring for GTM and/or G&A roles, with a strong understanding of commercial and operational talent needs
Proven ability to partner with senior business leaders as a strategic advisor, not just a delivery lead
Strong analytical and operational mindset, comfortable using data to make decisions and tell a compelling story
Experience operating across multiple functions and regions
High standards, strong judgment, and the ability to operate with urgency in competitive markets

Responsibilities

Partner closely with senior leaders across Sales, Marketing, Customer Support, Solutions, Revenue Ops, Finance, Legal, and People to define hiring priorities and headcount strategy
Translate business goals (growth targets, capacity models, operating plans) into clear recruiting strategies and quarterly hiring plans
Act as a trusted advisor on talent market dynamics, role design, leveling, and trade-offs between speed, quality, and location
Lead, coach, and develop a high-performing team of Business Recruiters, setting a high bar for execution, candidate experience, and stakeholder partnership
Own pipeline health and hiring performance across key business teams, using data to diagnose risks and unblock progress
Use metrics (time to hire, funnel conversion, source mix, quality signals, candidate experience) to inform decisions and influence leaders
Build simple, repeatable reporting that gives leaders clear visibility into hiring health and trade-offs
Lead and contribute to initiatives that scale Business Recruiting globally (e.g., interviewer capacity, values interview pooling, process consistency, tooling and AI adoption)
Partner with RecOps, People Ops, and Finance to ensure hiring plans are executable and sustainable
Continuously evolve our recruiting model to support growth across regions and functions