Manager Sector Engagement Services

Independent Electricity System Operator

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are! Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come. This is a non-unionized position that falls within the Sector Engagement Department within the Corporate Relations, Engagement and Strategy Business Unit. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. This role sits at the center of shaping how the energy sector collaborates, learns, and evolves. It offers the opportunity to lead high‑impact, cross‑functional initiatives that influence policy implementation, market operations, and stakeholder trust across the industry. You’ll drive meaningful engagement strategies while balancing strategic vision, operational execution, and budget stewardship. The role also blends people leadership with sector leadership—empowering teams, developing future‑ready training programs, and advancing IESO’s long‑term stakeholder engagement and market education objectives.

Requirements

A good knowledge of business administration or commerce to plan, risk identification and management, strategy management, process improvements, direct, coordinate, and support stakeholder engagement processes and operational mechanisms across the IESO.
Strong communication skills to deal with stakeholders, internal lines of business, various Committee members, and to establish and manage timely, accurate and coordinated communication in support of stakeholder engagement processes as well as training to customers.
This knowledge is considered to be normally acquired through the successful completion of 4 years of University training, or the equivalent.
Experience to acquire a good understanding of company objectives, policies, procedures and practices, the legislative and regulatory requirements governing the Ontario Electricity Marketplace, and the external business operations as they relate to company commitments.
Experience in the analysis of policies, risk identification and management, decisions, corporate business development and plans and assessment of current issues in order to recommend strategies, plans and processes.
Demonstrated experience in setting goals, developing plans and tracking performance.
Experience in project administration and project management to acquire a good understanding of management reporting, interrelationships of teams with clients, contract terms, conditions, regulations, driving innovative learning and development, etc associated with projects/programs.
Experience to acquire a thorough understanding of the role of stakeholder development, stakeholder involvement and social impact, to deal with special interest groups, the design and delivery of stakeholder involvement and assessment of planning initiatives.
Strong critical thinking, judgement and decision-making skills.
Experience in managing staff.
Ability to maintain current knowledge of best practices in adult learning theory, instructional design practices, and learning technology delivery solutions and keep current with innovative trends
A period of over 10 years, up to and including 12 years experience is considered necessary to gain this experience.

Responsibilities

Provide feedback to management across the company in respect of competency and performance evaluation of employees engaged in stakeholdering and training. This includes full responsibility for hiring, development, training, performance objectives, performance reviews, coaching, and all matters of performance management including if necessary, termination. Keep the Sr. Manager and leadership informed of progress and performance of work. Make recommendations to the Sr. Manager on staffing requirements. Carry out the selection of suitable staff, implement staff changes as agreed with Supervisor and be responsible for job training and development.
Develop and lead all stakeholder engagement strategies, processes, assessment of stakeholder engagement plans, implementation and, mechanisms to support and guide stakeholder engagement activities within the company and the conduct of both the IESO and stakeholder participants. Lead cross-functional initiatives and major events working with leadership, IESO business units, and external stakeholders.
Develop procedures and protocols to support stakeholder engagement activities relating to policy implementation/operations initiatives that align with stakeholder engagement principles and legislative requirements.
Develop and undertake assessment of stakeholder engagement approaches for the continuous improvement of business processes and associated costs through the ongoing assessment of stakeholder and IESO business needs. Develop success criteria and establish monitoring and measurement processes and practices to assess the value of stakeholder engagement activities, identify reputational risks, and identify future opportunities for stakeholder engagement approaches. Exercise a lead accountability for driving the cultural change across the IESO in the development of unique approaches and courses of action in meeting stakeholder engagement requirements. Build opportunities for work-integrated learning to track the success of our existing and evolving stakeholder engagement approaches.
Seek opportunities to establish and maintain long-lasting relationships with key influencers in key sector and customer groups assessing developments and industry trends affecting stakeholders and recommend corporate products, policies, and procedures to ensure the needs for stakeholder engagement are met. Develop innovative approaches to encourage the participation of traditional and non-traditional stakeholder engagement partners. Report on the status of engagement opportunities to IESO leadership and stakeholder. Actively encourage stakeholder sectors, with an interest in an initiative, to participate in the process.
Provide leadership and manage effective processes to ensure lines of business and stakeholder engagement activities are integrated and incorporated in project schedules. Ensure timely, accessible, accurate and coordinated communication in support of stakeholder engagement processes. Develop appropriate control processes and project management that meet regulated requirements and IESO objectives in support of Stakeholder Engagement activities. Develop, implement and monitor appropriate systems to meet due diligence requirements and to ensure stakeholder processes and data confidentiality.
Lead and coach the team in their facilitation of engagement initiatives. Develop strategies to support staff in building their stakeholder engagement expertise. Lead staff to plan, organize, schedule and coordinate work activities, making clear connections for staff to the relevance of the work to them as employees and the IESO and Corporate Strategy as a whole. Assign work and/or areas of responsibility; provide guidance, be responsible for the quality and accuracy of performance and output of the group in keeping with workload demands and efficient and economic practices. Establish and foster high levels of communication and effective collaboration within the team as well as with other business units across the organization.
Lead the planning and execution of high profile and strategic committees. With support from the team, develop annual workplans, meeting plans and meeting materials. Direct, review and approve remuneration associated with committee participation.
Monitor and evaluate training program’s effectiveness, including training trends, blended training environments (e.g., eLearning, classroom training, self-study, etc.), operational goals and best practices. Define success metrics, measure and report on the results and the overall impact of the training academy program and services. Identify and assess future and current training needs through stakeholder analysis and consultation with business units. Manage training budget. Seek opportunities for ongoing refinements in the development of the Training Academy including stakeholder management.
Manage execution of the annual training plans, strategic training and development priorities, exceptional client service, and manage software implementations and technology-focused projects to support of the evolving Training academy needs.
Provide leadership to collaborate with other business units, continuously cultivate internal and stakeholder relationships. Collaborate with internal business units and stakeholders to understand learning opportunities and continually enhance the learning and development experiences for customers for IESO’s strategic objectives. Define learning needs aligned to business objectives and assist in developing annual learning plans to help drive culture and behavioural change (e.g., learning adoption of IESO’s policies, market rules, etc. and engagement) with customers, and create communications plan concerning learning and development opportunities and resources.
Maintain current knowledge of best practices in adult learning theory, instructional design practices, and learning technology delivery solutions and keep current with innovative trends.
Perform other duties as required.

Benefits

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

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