gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role, you will lead a team responsible for the advertiser experience and services growth across Google's Search Ads 360 ad product. You will have experience in product operations and customer experience management. You will be a key partner and a unified voice for gTech to your partners and product teams, driving frictionless experiences that directly impact advertiser trust and business. You will be accountable for the performance of a geographically dispersed team, ensuring gTech Ads is positioned to unlock scale and productivity for Search Ads 360.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees