Manager, Scrum Master

McDonald's Corporation•Chicago, IL

23h

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewMcDonald’s is creating smarter, more responsive digital and data systems that transform operations and elevate guest experiences. The Enterprise Data, Analytics, and AI (EDAA) organization empowers every function—marketing, operations, supply chain, and more—through seamless integration of business and technology. We are hiring a Scrum Master focused on supporting the Digital Payments Engineering Team. This area covers data flowing from our payment providers and McDonald's payment services and primarily focuses on data ingestion, curation and analytics. This role sits within Data Analytics, Architecture and AI. This group manages data from various areas of the business including Sales, Restaurant, Finance, People and many more. You will work alongside passionate data engineering professionals and business stakeholders focused on Digital Payments, Treasury and MarTech.DutiesProject Oversight: Planning, execution, and delivery of projects ensuring alignment with business goals.

Requirements

5+ years of experience in program/project management, preferably in AI, data engineering or technology sectors.
Strong understanding of agile methodologies and project management tools.
Excellent communication and stakeholder management skills.
Experience with Jira, Jira product discovery, and Confluence
Educational background in Business Administration, Computer Science, or a related field.
Excellent facilitation, conflict resolution, and stakeholder management skills.
Proven ability to lead cross-functional teams and manage complex projects.

Nice To Haves

Certified Scrum Master (CSM/PSM) or SAFe Agilist certification is a plus

Responsibilities

Agile Facilitation: daily stand-ups, Sprint planning, retrospectives, sprint reviews and other agile ceremonies.
Coach the team on self-organization, cross-functionality, and continue improvement
Track and report on sprint progress, velocity, and key metrics
Team Coordination: Collaboration and communication across cross-functional teams.
Work closely with product owner to refine backlog, ensuring clarity.
Resource Management: Identify and eliminate blockers. Mitigate risks around timelines, budgets, and resource allocation.
Risk Mitigation: Identification and resolution of project risks and issues.
Compliance: Adherence to industry standards and best practices.
Performance Monitoring: Tracking progress and reporting on key metrics.
Continuous Improvement: Encouraging learning and process enhancements.
Stakeholder Communication: Bridging the gap between technical teams and business stakeholders.
Process Optimization: Development and implementation of project management tools and methodologies.