Manager, Scrum Management & Agile Delivery

Upbound Group•Plano, TX

9d•Onsite

About The Position

Manager, Scrum Management & Agile Delivery Digital Technology Business Operations Who We Are At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. Our Digital Technology organization partners closely with Product, Engineering, Finance, Innovation, and Growth teams to deliver scalable, high-quality technology solutions aligned to enterprise priorities. Role Summary The Manager, Scrum Management & Agile Delivery is responsible for leading, coaching, and enabling a team of Scrum Masters supporting enterprise technology delivery. This role is a new function within Upbound and plays a critical part in maturing agile execution, delivery accountability, and transparency across engineering and product teams. This manager partners closely with Innovation and Growth organizations, Product Management, Engineering leadership, PMO, and Finance to ensure delivery teams operate with strong execution discipline, predictable outcomes, and alignment to enterprise portfolio priorities. The role focuses on people leadership, delivery governance, and continuous improvement, rather than direct project ownership.

Requirements

Bachelor’s degree in Business, Technology, or a related field
10+ years of experience in agile delivery, Scrum Mastery, or technology delivery roles
3–5+ years of experience leading or managing Scrum Masters or delivery teams
Strong working knowledge of Agile and Scrum frameworks in enterprise environments
Experience partnering with Product, Engineering, PMO, and Finance organizations
Ability to coach teams while holding accountability for outcomes
Strong communication, facilitation, and stakeholder management skills, including leading through change
Strong financial acumen
Experience operating within portfolio-driven or governed delivery environments preferred
Ability to work in the Plano, Texas or Draper, Utah office, Monday through Friday, with travel as needed based on transformation and delivery initiatives.
To be eligible for this opportunity, you must be authorized to work in the U.S.
Upbound Group does not offer employment-based immigration sponsorship for this role, including OPT or CPT.

Nice To Haves

Experience operating within portfolio-driven or governed delivery environments preferred

Responsibilities

Directly manage and coach a team of approximately 10-15 Scrum Masters
Set clear expectations for performance, delivery standards, and agile maturity
Provide ongoing coaching, feedback, and development planning for Scrum Masters
Support hiring, onboarding, and performance management activities
Foster a culture of accountability, transparency, and continuous improvement
Ensure consistent application of Scrum and agile practices across delivery teams
Coach Scrum Masters on facilitating ceremonies, managing impediments, and supporting team health
Partner with Engineering and Product leaders to improve delivery predictability and throughput
Identify systemic delivery issues and drive resolution across teams
Align Scrum Master practices with enterprise portfolio governance and delivery expectations
Ensure visibility into delivery risks, dependencies, and impediments
Support escalation paths for delivery issues impacting timelines, scope, or quality
Partner with Portfolio, Growth and PMO leaders to align agile execution with strategic priorities
Partner closely with Innovation and Growth teams to support evolving delivery models
Collaborate with Finance to support transparency into delivery capacity and demand
Work with Product, Engineering, and Business Operations leaders to optimize team effectiveness
Act as a liaison between delivery teams and portfolio governance functions
Drive continuous improvement in agile delivery practices and operating rhythms
Support enterprise transformation initiatives related to agile maturity and delivery optimization
Promote adoption of tools, standards, and metrics that improve visibility and outcomes
Contribute to the evolution of agile and delivery governance frameworks at Upbound