Agile Delivery Manager

PetSafe Brands•Knoxville, TN

About The Position

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. Role Summary Own delivery outcomes across a portfolio of digital experiences and IoT-connected programs, balancing date-driven launches with longer-term continuous value delivery. Establish and mature delivery practices that improve predictability, flow, transparency, and quality across teams. Lead a small delivery practice by managing and mentoring Scrum Masters embedded with teams. Partner with Product and Engineering leadership to translate strategy into executable plans and sustained delivery capacity.

Requirements

7+ years in delivery leadership roles spanning Agile delivery, technical program/project management, or equivalent.
Demonstrated success delivering complex, cross-functional initiatives with meaningful dependencies (experience with hardware/firmware/manufacturing-tied timelines strongly preferred).
Experience designing, implementing, or running planning cadences at scale (quarterly planning, PI planning, QBR/OKR planning, or similar).
Experience managing or mentoring Scrum Masters, delivery leads, program managers, or similar roles.
Strong facilitation, stakeholder management, and conflict-resolution skills; able to influence without authority and navigate ambiguity.
Strong command of delivery tooling and reporting (Jira and/or Azure DevOps; dashboards; workflow design; agile analytics).
Practical knowledge of Agile and Lean delivery practices, including flow-based metrics and continuous improvement.
Required (one or more): PSM II (or higher), CSP-SM, A-CSM, or equivalent advanced Scrum Master certification.

Nice To Haves

PMP or PMI-ACP
SAFe (SSM/SASM)
PSPO
Kanban certifications (KMP/PSK)
ICAgile (ICP-ACC/ATF)

Responsibilities

Drive delivery for funded, date-driven programs: integrated plans, sequencing, milestones, critical path management, and release readiness.
Maintain crisp visibility into risks, issues, dependencies, and decisions; ensure timely escalation and closure.
Facilitate cross-functional alignment across Product, Engineering, QA, Hardware/Firmware, Manufacturing, and other stakeholders on scope, timelines, and tradeoffs.
Partner with Product Owners and team leads to ensure backlog health (refinement discipline, clear acceptance criteria, readiness standards).
Implement and run a quarterly planning cadence (goals/OKRs → capacity → roadmap → commitments), and connect quarterly priorities to team backlogs and delivery plans.
Improve delivery flow and predictability through practical Agile/Lean methods (work slicing, WIP management, stable sprint goals, continuous improvement with follow-through).
Use metrics to drive improvement and decision-making (e.g., throughput, cycle time/lead time, predictability, defect trends) and produce executive-ready reporting that avoids vanity metrics.
Ensure consistent use of delivery tooling (Jira/Confluence and/or Azure DevOps): boards, workflows, dashboards, hygiene, and transparency.
Coach and manage Scrum Masters: raise the bar on facilitation quality, outcomes, and team maturity; standardize lightweight practices where they add value without over-prescribing.
Strengthen operating rhythms across teams (release planning, dependency management, integrated delivery, stakeholder communications).

Benefits

We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow!
We offer a competitive benefits package including medical, dental, vision, and 401K match.
In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

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