Manager, Sales Strategy & Operations, Commerce Platform

DoorDash USA•Washington, NY

16h

About The Position

About the Team Our Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow our SMB restaurants through leading product solutions. This role supports a high-priority, stealth business unit within our Commerce Platform. We are currently preparing to launch a brand-new product that is the culmination of years of intensive research, testing, and investment. This product represents a massive strategic priority for the company, solidifying our ecosystem strategy. Our goal is to move beyond being a delivery partner to becoming the foundational technology layer for our merchants. We provide restaurants with the critical products needed to handle all in-store and online channels, serving as the first partner any restaurant turns to for understanding revenue growth drivers and accelerating their business. About the Role As a Manager of Sales Strategy & Operations, you will lead the 0 to 1 scaling of our newest strategic product. You will play a pivotal role in bringing this product out of stealth mode and into the hands of SMB restaurants nationwide. The ideal candidate is a builder who thrives in ambiguity but grounds their work in uncompromising operational rigor. You will be responsible for defining the annual sales vision and strategy, translating high-level company objectives into actionable quarterly sales goals. You will balance long-term strategic vision—positioning us as a B2B SaaS powerhouse—with the technical and operational discipline required to stand up new functions, audit sales funnels, and leverage cutting-edge AI to maximize productivity. You will report to the Senior Manager of Sales Strategy & Operations, working at the intersection of Product, Sales, and Analytics to turn a research-backed vision into a highly disciplined, scaled revenue engine. You’re excited about this opportunity because you will… Set the strategic north star: You will help define the annual sales vision, ensuring it aligns with DoorDash’s overarching goal of becoming a merchant's primary growth partner. Translate Strategy into Execution: You will set and manage rigorous quarterly sales goals, ensuring the team is focused on the right drivers to achieve sustainable, high-velocity growth. Scale from 0 to 1: You will be the operational architect for a brand-new product, managing the transition from stealth research to a market-ready offering. Establish Operational Governance: You will run the cadence of the business, including Weekly Business Reviews, ensuring every lead, opportunity, and deal is tracked with precision. Build the inbound engine: You will help stand up and optimize a well-functioning inbound function, ensuring we capture and convert interest effectively. Drive sales acceleration through rigor: You will improve the efficiency of our sales team by implementing tooling and systems updates, and optimizing the sales funnel through meticulous measurement and inspection for where we are succeeding or need improvement. Innovate with AI: You will lead constant discovery on the latest AI tools and technologies to drive step-function improvements in sales productivity and outreach effectiveness.

Requirements

You possess extreme operational discipline: You have a "no stone unturned" approach to operations. You create systems that survive scale and ensure data integrity across all CRM and reporting layers.
You are a 0-to-1 specialist: You love the lowest level of detail. You have a track record of scaling new initiatives within large, complex organizations. You don’t mind getting your hands dirty, moving quick, and imperfection.
You are an analytical rigorist & truth-seeker: You don't just look at high-level numbers; you dive deep into the funnel to identify root causes. You have a challenger mindset that uses data to guide the team toward the "win-win-win."
You are tech-forward: You are passionate about the future of sales productivity and are eager to experiment with AI-driven tools to give our team a competitive edge.
You are a strategic leader: You can zoom out to see the "ecosystem" while zooming in to fix a broken operational process or tooling issue.
You thrive in multi-stakeholder environments: You can navigate Sales, Product, Analytics, and Planning teams with ease, embodying the "one team, one fight" mentality.

Responsibilities

Set the strategic north star: You will help define the annual sales vision, ensuring it aligns with DoorDash’s overarching goal of becoming a merchant's primary growth partner.
Translate Strategy into Execution: You will set and manage rigorous quarterly sales goals, ensuring the team is focused on the right drivers to achieve sustainable, high-velocity growth.
Scale from 0 to 1: You will be the operational architect for a brand-new product, managing the transition from stealth research to a market-ready offering.
Establish Operational Governance: You will run the cadence of the business, including Weekly Business Reviews, ensuring every lead, opportunity, and deal is tracked with precision.
Build the inbound engine: You will help stand up and optimize a well-functioning inbound function, ensuring we capture and convert interest effectively.
Drive sales acceleration through rigor: You will improve the efficiency of our sales team by implementing tooling and systems updates, and optimizing the sales funnel through meticulous measurement and inspection for where we are succeeding or need improvement.
Innovate with AI: You will lead constant discovery on the latest AI tools and technologies to drive step-function improvements in sales productivity and outreach effectiveness.

Benefits

comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

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