Manager, Sales Operations - Case Scheduling, TMTT

Edwards Lifesciences • Irvine, CA

6d • Onsite

About The Position

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. As part of the Transcatheter Mitral and Tricuspid Therapies (TMTT) Scheduling & Operations team, the Manager, Sales Operations - Case Scheduling will support the national field sales team and the broader TMTT organization to manage and enhance the US case scheduling process. You will work cross-functionally to ensure optimized resource utilization to meet patient demand and play a critical role in the US case scheduling process. This is an exciting opportunity for an experienced professional with relevant experience to join a team that is boldly designing transcatheter mitral and tricuspid therapies from the ground up. The position will be on-site full-time at our Irvine headquarters 5 days/week.

Requirements

• A bachelor’s degree in related field and a minimum of 8 (eight) years of previous related analytical experience including, spreadsheets, database management systems, and word processing, or equivalent work experience based on Edwards criteria

Nice To Haves

• Experience in sales operations or project management in a medical device industry, clinical trial or hospital administration space highly preferred
• Experience in resource allocation or project management software such as Monday.com, Trello, or salesforce.com preferred
• Highly preferred to have experience in data systems to understand data flows.
• Hands-on or technical experience with data management or data processing in large enterprise wise systems (such as Salesforce or other CRMs)
• Proven successful project management skills, or resource allocation highly preferred
• Moderate hands-on use of data visualization tools (Tableau, Power BI) to support development of dashboards
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Ability to think holistically and strategically
• Demonstrated ability to utilize organizational channels, experience and influencing skills to persuade others of the course of action
• Sound decision making capabilities and the ability to take decision in absence of consensus when necessary
• Ability to establish foundation of credibility based on integrity and a track record of achievement
• Strong interpersonal relationship skills including consultative partnerships and stakeholder relationship management
• Ability to quantify abstract conceptual data in to concrete analysis and provide relevant solutions
• Proficient with Excel or relative analytics tools
• Excellent problem solving and critical thinking skills
• Ability to manage project work flows independently, hold high accountability in shifting priorities
• Thrives in a cross functional, team environment - able interact professionally with all organizational levels
• Ability to manage project work flows independently, hold high accountability in shifting priorities

Responsibilities

• Work collaboratively with the US Field Sales Team, hospitals and other key stakeholders to coordinate and allocate resources to support patient care.
• Support building and informing regular KPIs (Key Performance Indicators) for the business including dashboards, reports, and other analyses to provide deep insights across the commercial organization.
• Own relevant case scheduling systems and metrics generation and maintenance by partnering with relevant stakeholders.
• Support interpreting analyses, drawing conclusions, and preparing and facilitate presentations on findings on trends (e.g. sales growth, market trends) to sales management and internal stakeholder team.
• Support providing high quality, timely responses to the sales organization to meet informational and reporting needs.
• Communicate complex logic and analysis in a manner that is easily understandable.
• Provide rapid response and direct action to case scheduling inquiries and requests from the field sales team.
• Partner with field training teams to support training proctoring considerations and certification pipeline.
• Ensure efficient communication with the Case Planning (screening) Analysts to understand and support case prioritization requests.

Benefits

• Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees