Manager-Sales Loyalty- Retention/Collections
About The Position
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. As a Manager – Sales, Retention, Collections position your tasks may include, but are not limited to, the following: Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. Responsible for hiring, attrition, ramp plans, and grievance process. Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Compensation Offered: Our Manager-Sales Loyalty Collections earn between $55,000 - $82,600 + $23,000 USD Annual in commissions. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Key Responsibilities: • Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively. • Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. • Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses. • Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. • Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships. • Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today! Ready to join our team? Apply today!
Requirements
- 8+ years of related sales experience.
- Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity
- Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability
- Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks
- 100% bilingual - Spanish, reading, writing, and speaking.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
- Strong operational and engagement experience leading virtual, hybrid or in office teams. Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
