Manager, Sales Engineering

Nymi•Raleigh, NC

52d•Remote

About The Position

Nymi exists to create a world where people and technology interact in a way that is safe, secure, and simple. Today, we focus on a critical area of authentication that most enterprises have yet to fully solve: enabling deskless workers to authenticate seamlessly in non-office and highly regulated environments. In industries like pharmaceutical manufacturing, Nymi is an emerging standard for biometric authentication. Here workers navigate gloves, PPE, shared workstations, and strict GxP requirements—conditions where traditional authenticators fail or slow production. We built the Nymi Band and Connected Worker Platform to fill this critical gap in the enterprise IAM stack. Our secure, wearable authenticator gives regulated workers a persistent, handsfree, passwordless identity that follows them across every system and task. Today, 14 of the top 15 global pharma manufacturers have implemented Nymi to transform authentication bottlenecks into a digital transformation accelerator that reduces data integrity risk and streamlines access across their operations. We are looking for a Manager, Sales Engineering, to lead our global Sales Engineering function in a player/coach capacity. Reporting to the Senior Vice President of Field Operations, you will guide a high-performing technical team that supports bookings growth worldwide and strengthens Nymi's engagement with our Technical Partners. You will shape the technical sales motion, elevate our demo and evaluation capabilities, and act as a key cross-functional collaborator across Product, Customer Success, Channels, and Professional Services.

Requirements

3+ years of experience as a Sales Engineer or Technical Consultant.
Strong background in Identity and Access Management.
Hands-on experience with Windows Domains, Networks, Active Directory/Azure AD, and authentication technologies.
Understanding of FIDO2, MFA standards, and enterprise security frameworks.
Knowledge of network security principles.
Ability to lead, coach, and influence in both customer-facing and technical environments.

Nice To Haves

Experience with wearables, NFC, BLE, or MSSQL is a plus.

Responsibilities

Providing pre-sales support to prospects, customers & partners, including customer requirements analysis, solution architecture and proposal development, partner go-to-market support and training, and awareness of Nymi-specific and associated components required for a solution
Developing & maintaining Nymi's Technical Partner Program; working closely with Nymi's Director, Channels & Alliances, and Product Team to coordinate partner strategy
Foreseeing obstacles in sales situations or deployment and responding quickly and troubleshooting any issues that arise
Deciding priorities & strategies for Nymi's sales engineering function, and ensuring customers' technical needs are met
Helping to move customers from initial interest in Nymi, through POVs, Pilots and on to full-scale production
Identifying, building, managing, and improving Nymi's demo capability
Identifying and building an information repository for customer security assessments, Information Technology assessments, Data Privacy assessments and other typical customer requests
Providing sales and technical enablement training to the team, including usecase scenarios, demonstration scripts, evaluation and demo environments, and sales presentation materials
Helping to create, maintain, and improve Nymi's Technical Questionnaire to capture technical environments in order to streamline the creation of Statements of Work by the professional services team
Collaborating with the customer success team in facilitating seamless onboarding of customers to projects to achieve ultimate sales objectives for each account
Working with partners to facilitate wider market presence
Acting as the voice of customers and prospects for input into product intake funnel
Presenting and reviewing planned product roadmap and releases to address customer and market needs
Providing input for continual improvement of operations and the Nymi solution