Manager, Sales Engineering
About The Position
We're Checkout.com - you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description We are seeking a talented and driven Manager Solutions Engineering to join our growing North America team. This is a highly visible, client-facing role where you will act as the primary technical expert for our largest strategic enterprise merchants. You will be the technical bridge between our powerful payments platform and our clients' business needs, playing a critical role in driving revenue and ensuring merchant success from pre-sale through to go-live and beyond.
Requirements
- A minimum of 5+ years of hands-on experience within the payments industry is essential.
- Exceptional client-facing and communication skills, with a proven ability to build trust and rapport with technical and non-technical stakeholders.
- Deep understanding of API-based integrations, specifically with REST/JSON APIs, and proficiency with related development tools like Postman.
- A natural problem-solver with strong analytical and debugging skills, capable of reproducing, isolating, and clearly explaining technical issues using logs, API responses, and other diagnostic tools.
- The ability to distill complex technical concepts and communicate them effectively to a business audience.
- Highly organized and adaptable, with the ability to thrive in a fast-paced, high-growth environment and effectively manage shifting priorities.
- A strong technical acumen is highly preferred, ideally supported by a degree in Computer Science, Engineering, or a related field.
Nice To Haves
- Previous experience in a similar role such as a Solutions Engineer, Sales Engineer, or Implementation Engineer is a strong plus.
Responsibilities
- Lead technical pre-sales discussions, delivering compelling product demonstrations and platform presentations to prospective enterprise merchants.
- Architect elegant and scalable payment solutions tailored to the unique business requirements and technical landscapes of our largest strategic clients.
- Act as the primary technical advisor for our strategic enterprise accounts, partnering closely with the Sales team to drive new revenue and identify upsell/cross-sell opportunities in the post-sale phase.
- Guide merchants through the entire technical integration lifecycle, from initial implementation to a successful go-live, ensuring a seamless and efficient onboarding experience.
- Serve as the voice of the merchant internally, collaborating with Product, Engineering, Financial Partnerships, and Finance teams to solve complex technical challenges and influence the product roadmap.
- Become a subject matter expert on the Checkout.com platform and the broader payments ecosystem.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Number of Employees
1,001-5,000 employees
