Manager, Revenue Operations Scaled Services, Enablement and Support

Wal-Mart • Hoboken, NJ

44d • $104,000 - $202,000

About The Position

The Program Manager, Strategic Initiatives & Special Projects will drive operational excellence and strategic transformation within Enablement & Support (E&S). This role connects leadership strategy to operational execution by identifying, prioritizing, and managing initiatives that enhance efficiency, scalability, and quality across the E&S ecosystem. The ideal candidate is an operations-minded strategist who thrives in ambiguity, uses data to identify opportunities, and leads structured improvement efforts that elevate both customer and associate experiences.

Requirements

• Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
• Option 2: 4 years' experience in campaign management, business development, market development, or related area.

Nice To Haves

• 3+ years of experience in AdTech, program operations, or related technology environments.
• Proven ability to analyze, document, and improve business processes at scale.
• Strong collaborator with exceptional communication and stakeholder management skills.
• Experienced in program or project management, with the ability to lead initiatives without direct authority.
• Analytical and data-driven, able to translate insights into strategic and operational recommendations.
• Comfortable working in a fast-paced, evolving environment and navigating ambiguity.
• Self-starter who is curious, proactive, and unafraid to challenge the norm.
• Familiarity with structured improvement methodologies (Lean Six Sigma, Kaizen, etc.) is a plus.
• 3 years' experience in account management.
• 3 years' experience in customer-facing role.
• 3 years' experience in digital media.
• Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
• With CRM.

Responsibilities

• Partner with E&S leadership to ensure process and operational initiatives align with organizational strategy and business goals.
• Lead end-to-end delivery of strategic initiatives-from scoping and stakeholder alignment through execution, measurement, and post-launch optimization.
• Champion advertiser and operational needs in new and existing programs, ensuring the voice of the customer and associate informs decision-making.
• Identify and address workflow inefficiencies by leading structured improvement programs that streamline operations and reduce manual effort.
• Develop and implement continuous improvement frameworks (e.g., Lean Six Sigma, Kaizen) to drive sustained efficiency and scalability.
• Facilitate audits, process shadowing, and trainings to ensure consistent execution and quality across global teams.
• Draft, maintain, and socialize detailed process documentation and workflows.
• Establish feedback loops to capture learnings, monitor adoption, and track ongoing performance.
• Translate program strategy into actionable metrics and KPIs to assess program health, efficiency, and capacity.
• Identify risks, escalate proactively, and drive alignment on mitigation plans across teams.
• Partner with cross-functional stakeholders across Product, Sales, Operations, and Customer Support to drive process parity and excellence across the advertiser lifecycle.
• Serve as a point of contact for escalations, complex workflows, and off-path scenarios.
• Foster strong relationships across global teams to ensure transparency, collaboration, and accountability.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees