Manager, Revenue Cycle Operations, Patient Financial Experience

Amazon • Seattle, WA

9d

About The Position

We are seeking an experienced Revenue Cycle Management Operations Leader to join
our Amazon One Medical team. As the Revenue Cycle Operations Manager, you will
be the engine behind our financial health and the guardian of our patient's
peace of mind. In an era where healthcare finance is often synonymous with
"complexity," your goal is to lead a high-performing team to build a seamless,
transparent, and "best-in-class" financial journey. You will lead a diverse team
of managers to connect the dots between clinical excellence and fiscal
sustainability, ensuring that every patient interaction—from registration to
final payment—is as world-class as the care they receive. You will partner with
product and technology leaders across the organization to evolve our revenue
cycle tooling to support a patient-centric experience, seamless clinical and
financial integration, and continued invention on behalf of our patients.

About the team
One Medical, part of Amazon, is transforming healthcare by combining excellent
care with a seamless patient experience. Our Revenue Cycle team plays a critical
role in supporting our mission by ensuring financial sustainability and
operational excellence.

Requirements

• Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
• Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages
• 7+ years of progressive experience in healthcare revenue cycle management (Coding, Billing, Collections) in a hospital system or primary care setting
• Proven track record of driving operational improvements and achieving financial targets
• Experience with medical billing systems, practice management software, and revenue cycle analytics tools

Nice To Haves

• Proven ability to lead digital transformations, such as AI-driven coding or automated prior authorizations

Responsibilities

• Lead the Leaders: Coach and inspire a powerhouse team of RCM leaders, fostering a culture of high accountability, innovation, and empathy
• The Patient-First Experience: Redefine the patient financial journey. You’ll implement strategies that eliminate billing frustrations and replace them with clarity, digital ease, and trust.
• Operational Excellence: Own the full-cycle performance—from Patient Experience to Coding to Billing and Collections. You’ll hunt for friction points and use data-driven insights to solve them.
• Strategic Growth: Partner with leaders across Amazon Health to scale operations, leveraging AI and automation to drive efficiency while maintaining a human touch
• Yield Optimization: It’s not just about collecting; it’s about capturing what we’ve earned. You will minimize denials, accelerate cash flow, and ensure a healthy bottom line to reinvest in our mission

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed