Revenue Cycle Operations Manager

Tend • Nashville, TN

2d • Hybrid

About The Position

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience.

Requirements

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance.
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

Responsibilities

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
• Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
• Coach, support, and develop team members to ensure high-quality execution and accountability

Benefits

• Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• Plan for the Future - 401(k) plan because your future matters just as much as your now.
• Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• Bonus Eligible - Annual bonus based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees