Revenue Cycle Operations Manager

Tend•Nashville, TN

9h•Hybrid

About The Position

At Tend, the Revenue Cycle Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed, delivering accurate billing, strong cash flow, and a seamless, high-trust member experience. Tend aims to do dentistry differently, including how it runs its revenue cycle.

Requirements

6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance
Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

Responsibilities

Own the end-to-end operational performance of core revenue cycle functions
Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
Coach, support, and develop team members to ensure high-quality execution and accountability