Manager, Retail Training & Development
About The Position
Coach Korea is looking for a Retail Learning & Development Manager, whose role is delivering skills for improving sales/service capability of store teams. This position involves designing, developing, implementing, and evaluating training programs. The incumbent will work closely with retail and cross functional partners to deliver skill building training solutions. Coach is a global fashion house founded in New York in 1941, known for expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. Coach is part of the Tapestry portfolio, a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Requirements
- Bachelor’s degree in Training, Human Resources Management or equivalent
- Minimum 8 years training experience in a customer contact (multi-location) environment
- Strong track record in delivering business-focused solutions in a wide variety of training and development practices
- Ability to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
- Ability to perform routine tasks while challenging existing practices for improvement opportunities
- Strong in both verbal and written communication in Korean and English
Nice To Haves
- Retail experience
- Holder of other professional training qualifications
Responsibilities
- Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
- Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom
- Work closely with retail and cross functional teams for training needs analysis and to participate in implementing the retail high potential program by coordinating training and acting as a resource to participants
- Own and ensure adoption of the company’s training strategy, from work closely with global training partners
- Secure excellent and consistent service across the markets according to Coach Experience service
- Develop, organize and maintain an updated database on training programs, manuals and related records/materials
- Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
- Conduct store visits and coaching to frontline staff
- Monitor and maintain training budget
- Liaise and coordinate with internal and external parties in executing training initiatives
- Stay informed on competitive landscape, service, clienteling, and training innovations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
