Manager Retail Operations Inventory & Workforce Management Analyst

Estée Lauder Companies•New York, NY

About The Position

The ASM Retail Operations Inventory & Workforce Management Analyst is responsible for supporting and executing sales, payroll, inventory management, and reporting processes across North America for freestanding stores. This role acts as a central point of contact for cross-functional teams, ensuring consistency, alignment, and excellence in labor budgeting, inventory control, and operational reporting. The position requires strong analytical, project management, and communication skills, with a focus on driving operational efficiency, revenue growth, and compliance.

Requirements

Bachelor’s Degree in Math, Finance, Business, or related quantitative fields required.
3+ years of experience in Retail Store Management; experience in Store Operations, Finance, or Marketing preferred.
Quantitatively oriented with strong analytical and reporting skills.
Detail-oriented, organized, and able to prioritize/manage workflow independently.
Excellent verbal, written, and interpersonal communication skills.
Proficient in Microsoft Office, especially Excel (Intermediate proficiency preferred).
Intermediate proficiency in Microsoft Excel for reporting (pivot tables, formulas, charts), with experience using SQL for data extraction and Power BI for creating interactive dashboards and visualizations preferred.
Experience with consumer engagement platforms and WFM systems (Blue Yonder preferred).
Up to 20% travel to stores and affiliates.
High degree of professionalism and ability to give/receive effective feedback.
Builds Collaborative Relationships: Fosters trust and respect, promotes inclusion of diverse skills and experiences.
Demonstrates Learning Agility: Anticipates change, adapts swiftly to evolving needs and demands.
Strives for Excellence in Execution: Proactively seeks improvements, learns from successes and failures.
Embraces and Initiates Change: Leads and drives changes that support business success.

Responsibilities

Perform analysis to support forecasting, labor generation, scheduling, and budgeting for North America stores.
Validate forecast accuracy and ensure correct models by brand/store/market and seasonality.
Prepare and cascade payroll budgets, model labor across store types, and create store-specific monthly labor budgets.
Provide monthly reporting for Finance and support annual budget processes.
Develop and deploy payroll guidance tools for field leadership and store teams.
Support enhancements to labor models and WFM systems, ensuring accuracy of forecasts and metrics.
Deliver timely resolutions for workforce management and payroll planning issues.
Execute the Cycle Count process, partnering with Planning, Communications, Marketing, and Operations.
Monitor negative variances in inventory, analyze trends, and report data.
Initiate and analyze weekly inventory reporting for store and field leadership teams.
Oversee compliance reporting reflective of shipment delivery analysis and support margin protection initiatives.
Build collaborative relationships with cross-functional teams including Planning, Inventory Management, Finance, Marketing, Communications, and IT.
Maintain positive, consistent written, and verbal communications with store teams and program leadership.
Provide business support for all field and functional teams, ensuring alignment and clarity.
Provide ongoing requirements of support for Opterus (Estee Central) related issues, including troubleshooting, escalation, and resolution.