Manager, Residential Portfolio Lease Admin

Brookfield Properties•Cleveland, OH

14d

About The Position

The Manager of Residential Lease Administration will lead and evolve Brookfield Properties' residential lease operations across its multifamily portfolio. This role is responsible for overseeing the end-to-end lease administration process, ensuring accuracy, efficiency, and compliance. Managing the Residential Lease Administrator, the Manager will drive strategic improvements to lease forms and related documentation, working closely with legal and internal stakeholders to ensure alignment with regulatory and company standards. With a focus on modernization and operational excellence, this role will play a key part in enhancing the lease experience and aligning lease administration with the company’s broader business objectives.

Requirements

Undergraduate (Bachelor) Degree in Business administration, real estate or related field preferred
5-7 Years of Leasing, Product Specialist, and/or Administration Management Experience required
3-4 Years of Experience with Blue Moon Software/Implementation, Multifamily Real Estate Experience, Experience with property management software i.e., Yardi and RealPage, Customer Service Experience, and Experience in Lease Audit and Due Diligence Discovery

Responsibilities

Establish and maintain best practices for the creation, organization, and management of lease forms and supporting documentation.
Develop audit sheet templates to provide transparency into lease terms, provisions, and settings across properties.
Maintain a consistent update and review schedule for lease forms, including Blue Moon and non-Blue Moon leases.
Lead the review and standardization of lease-related materials, including move-in packets, fee sheets, renewal offer letters, and correspondence templates.
Partner with Legal and external counsel to ensure all lease forms, tenant notices, and application documents meet jurisdictional requirements and regulatory standards.
Oversee compliance of site-specific lease exceptions, including documentation of unique utility billing structures or environmental testing requirements.
Review marketing, resident selection, and leasing documents for compliance with Fair Housing and other laws.
Conduct and oversee portfolio-wide lease audits to ensure alignment with company standards and practices.
Support acquisition due diligence by reviewing lease files, identifying risk areas, and assessing lease health.
Assist with dispositions by preparing data reports and lease documentation in collaboration with the Asset Management team.
Provide strategic support to broader business initiatives related to lease administration and operational optimization.
Maintain a master database of approved fees and rentable items, including legal constraints or policy limitations.
Evaluate regional and portfolio-wide needs for new or updated lease terms and addenda based on operational feedback and market trends.
Develop project plans to support the implementation of new lease programs and services, coordinating with stakeholders across the business.
Respond to ad hoc requests from senior leadership related to lease data and performance (e.g., rent-to-income ratio analysis).
Manage and mentor a team responsible for lease system configuration, technical troubleshooting, and user support. This includes overseeing lease packet setup in Yardi and Blue Moon, implementation of fee and program changes, resolution of system issues, and liaison with software vendors.
The team also manages system access, performs lease audits, responds to internal lease documentation requests, delivers training, maintains regulated correspondence, and drives process improvements through KPIs and performance analysis.