Manager Renewals

Dayforce

1d

About The Position

The Manager, Renewals Desk — part of the Revenue Operations organization — plays a critical role in executing and continuously improving the company’s renewals motion. Working closely with Customer Success, Sales, Finance, Legal, and Revenue Operations partners, this role ensures renewals are processed accurately, efficiently, and in alignment with customer and business objectives.
This role is responsible for managing day-to-day renewals operations, supporting a customer-facing renewals team, and driving operational consistency through process, tools, and reporting.

Requirements

• 6–8+ years of experience in SaaS, technology, or recurring revenue businesses, with experience in Renewals, Revenue Operations, Deal Desk, or Customer Success Operations.
• Experience managing or leading a renewals, deal desk, or commercial operations team.
• Strong operational and analytical skills with experience in process improvement and reporting.
• Solid understanding of SaaS revenue metrics such as ARR, GRR, NRR, and churn.
• Experience working cross-functionally with Sales, Customer Success, Legal, and Finance.
• Proficiency with Salesforce and renewal / deal tools such as CPQ, ChurnZero, and DocuSign.
• Strong communicator with the ability to translate operational data into actionable insights.
• Proven ability to manage execution, prioritize competing deadlines, and drive operational discipline.

Nice To Haves

• Previous experience managing and offshore team (preferred not required).

Responsibilities

• Partner with Customer Success, Sales, Finance, Legal, and RevOps to support the execution of the company’s renewals strategy and operating model.
• Manage the day-to-day operations of the centralized Renewals Desk, ensuring renewals are processed accurately, on time, and in accordance with company policies.
• Lead and support a customer-facing renewals team responsible for executing renewals with professionalism, accuracy, and strong customer experience.
• Implement and maintain standardized renewal processes, playbooks, and workflows across all customer segments.
• Partner with Revenue Operations to support renewal dashboards, reporting, and forecasting accuracy.
• Work with Legal and Finance to support contract workflows, approval processes, and pricing policies to improve renewal cycle times.
• Partner with Customer Success and Sales leadership to ensure alignment on renewal ownership, handoffs, and escalation paths.
• Monitor renewal performance, pipeline health, and execution quality, identifying areas for continuous improvement.
• Support renewal forecasting, reporting, and operational planning.
• Drive operational excellence through process optimization, automation, and best-practice adoption.
• Act as a key operational point of contact for renewals across go-to-market teams.
• Ensure pricing and contracting processes are followed consistently and compliantly.

Benefits

• Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed