Manager, Regional Service Home Warranty

Assurant

3d • Remote

About The Position

The Regional Service Manager (RSM) is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction. This role drives performance through data analysis, vendor management, and team leadership, while also supporting strategic initiatives such as process improvement, recruitment, and budget management.

Requirements

• Minimum 3 years’ experience in vendor management and on-site service delivery that includes prior experience in working with third party service providers who provide in-home repair services for major appliances or Consumer Electronics products
• Very strong communication skills with the ability to communicate upwards two levels and to represent the organization at these levels, both internally and externally with customer and clients
• Prior fiduciary and/or P&L responsibilities with experience in managing overall service claims costs and cost center expense.
• Demonstrated high level of experience in MS Excel, MS Access or other similar tools and applications. Able to build and run queries and have strong technical skills
• Prior experience in managing workgroups and be able to demonstrate proficiencies in motivating teams, setting goals and expectations, and holding individuals accountable to goals.
• Experience in process improvement and project management, with the ability to query and organized data, analyze problems, identify contributing factors, and develop and execute solutions.

Responsibilities

• Responsible for managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience. 40%
• Responsible for analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities. 30%
• Responsible for managing a Staff Service Recruitment and Service Locater Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLA’s are met, allowing achievement of objectives and goals. 10%
• Responsible for budgets, productivity goals and process improvement goals. 10%
• Provide periodic reports, presentations, business plans, updates on productivity and cost reduction initiative and team performance. 10%

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees