Manager, Regional Operations Training

Marathon Health

4d•$70,000 - $80,000

About The Position

The Manager, Regional Operations Training plays a dual role, leading the Regional Training Coordinators and directly supporting one assigned region. This role ensures teammates and leaders are well-prepared, supported, and equipped for success. It partners with Operations leaders to coordinate onboarding, training, and operational excellence initiatives—organizing logistics, aligning stakeholders, and ensuring the right resources are in place at the right time. As the manager of the Regional Training Coordinators, this role provides guidance, oversight, and support to ensure consistent training practices, clear communication, and alignment across all regions. Additionally, by serving as the dedicated coordinator for one region, the role maintains hands-on involvement in daily training operations, tracks participation, supports change initiatives, and helps create a seamless teammate experience that strengthens operational performance.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Development, Education, Human Resources, or related field and minimum of .5 years’ experience in operations coordination, training/enablement, or administrative/project support role, or equivalent combination of education and experience.
3+ years of experience in managing and effectively leading others.
Ability to travel 25% within their region, as necessary.

Nice To Haves

Experience in healthcare operations, clinical support, or corporate training programs preferred.
Demonstrated success in coordinating onboarding, training logistics, or process rollouts across teams or regions.
Experience supporting change management or communication initiatives is a plus.
Empathetic leader who demonstrates emotional intelligence, active listening, and a supportive approach that builds trust, psychological safety, and engagement across the team.
Strategic leader who effectively balances regional needs, team capacity, and organizational priorities, making clear decisions, removing barriers, and ensuring the team stays focused on what matters most.
Strong project coordination and organizational skills; ability to manage multiple priorities across regions.
Excellent written and verbal communication; able to prepare clear leader talking points, teammate resources, and updates.
Comfort with data tracking and reporting; ability to maintain dashboards, pull participation data, and identify trends.
Strong interpersonal skills; able to partner effectively with leaders, SMEs, and teammates at all levels.
Strong skills in Microsoft Office Suite (PowerPoint, Excel, Word) and Microsoft Teams, with the ability to design presentations, manage basic spreadsheet data, and support effective team communication and project coordination.

Responsibilities

People Management Lead, coach, and develop Regional Training Coordinators to ensure consistent, high-quality training support across all regions.
Provide ongoing feedback and conduct regular check-ins focused on performance, development, and workload balance.
Set clear expectations around training standards, processes, communication practices, and service levels.
Foster collaboration and knowledge sharing across Training Coordinators to ensure consistent experiences and best-practice alignment.
Onboarding & Training Play a pivotal role on the Regional People Team (Regional People Partner, Regional Training Coordinator, & Regional TA Partner) by leading and implementing people strategies that drive the region’s growth and success by aligning talent, culture, and performance priorities across the region.
Collaborate with GMs and regional leaders to oversee onboarding for clinical and operations teammates, including orientation, shadowing, learning paths, and follow-up.
Organize logistics to streamline onboarding across the region, tracking progress and serving as the central accountability point.
Partner with SMEs to design, update, and deliver training programs, playbooks, job aids, and courses that reinforce best practices and support continuous improvement.
Ensure training programs align with regional performance outcomes such as efficiency, compliance, quality, and engagement.
Competency & Change Support Coordinate remedial training by connecting teammates to appropriate resources (e.g., system, EHR, or clinical training) and clinical mentor programs.
Partner with leaders and SMEs to oversee completion of clinical competency and programs (new hire, annual, ad hoc, P3/Propel), ensuring visibility, fairness, and compliance across the region.
Support change readiness by coordinating training, resources, and communication for new tools, systems, and workflows.
Work with operations leaders to standardize processes across health centers, reducing variability and ensuring consistent execution.
Outcomes, Tracking & Communication Maintain dashboards and reports to monitor training participation, competency completion, and program effectiveness.
Act as a data steward by identifying trends, escalating issues, and translating insights into actionable operational improvements.
Track regional issues, enter help desk tickets, and monitor resolution to ensure accountability and timely follow-through.
Coordinate clear and timely communications for new systems, workflows, and initiatives; prepare leader talking points; and serve as the bridge between enterprise rollouts and local adoption.
Partner with leaders to drive engagement and collaboration around teammate engagement and change initiatives to ensure long-term success.