Regional Operations Manager

Flagship Facility Services•New York City, NY

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 140,000 per year140,000 per year Job Summary As the representative for our company, you have ownership and accountability to directly manage our Facilities maintenance business. The position is responsible for department revenue growth, customer retention and profitability. Job Description Essential Functions Manages the day-to-day operations, and performance of contractual and extra-contractual work. Ensures the inventory of supplies, and equipment is adequate to meet current and foreseeable requirements. Develop and deliver sales presentations in a professional and effective manner. Follow up on all sales opportunities provided or self-generated. Collaborates with and works closely with the director of operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company. Manages and leads a high-performance team; provides mentoring. Is responsible for maintaining and enhancing the relationship with our customers. Fosters a success-oriented, accountable environment. Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures. Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives. Conducts regular training sessions for employees on job procedures and safety. Conducts regular meetings with supervisors/management to review ongoing work, procedures, problem solving, etc. Conducts job-site inspections as necessary to ensure company quality standards are maintained. Maintains the operating condition and security of all equipment owned, leased, or rented by the company and under his/her control. Research and use salesforce company sales tracking system to develop lists of potential customers in your territories with goal of having a command of the targets in the marketplace and having them aware of our services. Evaluates the performance of those employees reporting to him/her. Partners with the customer on a regular basis to ensure all customer’s needs are being met, and to solicit additional work outside the contract. Bid work for recurring facility work such as HVAC PM’s, staffed tech positions, tenant improvement. Keep accurate records of current space conditions including roof, HVAC, utilities and special circumstances. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. Equal Employment Opportunity Employer Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with Disabilities Act Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Requirements

Strong computer skills in Word, Google mail, Google docs, Salesforce, Access or other facility management systems.
Knowledge of P&L’s, and job costing, forecasting.
Experience with Salesforce.
Knowledge of proper use of equipment and supplies used in maintenance work.
Must have excellent customer service skills.
Professional demeanor and superior interpersonal skills are essential.
Proven ability to work well with others and motivate people.
Excellent written and verbal communication skills are necessary.
Will work both independently and as part of a team with people at all levels of the organization.
Operational management experience in the territories and markets you will be supporting.
Bachelor’s degree or equivalent
Five (5) to Ten (10) years’ experience, in the facilities and maintenance field.
Be able to pass criminal background requirements
Clean driving record
Authorized to work in the U.S.

Nice To Haves

Knowledge/experience in QS (Quality System) Regulations for FDA regulated facilities would be a plus.

Responsibilities

Manages the day-to-day operations, and performance of contractual and extra-contractual work.
Ensures the inventory of supplies, and equipment is adequate to meet current and foreseeable requirements.
Develop and deliver sales presentations in a professional and effective manner.
Follow up on all sales opportunities provided or self-generated.
Collaborates with and works closely with the director of operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
Manages and leads a high-performance team; provides mentoring.
Is responsible for maintaining and enhancing the relationship with our customers.
Fosters a success-oriented, accountable environment.
Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
Conducts regular training sessions for employees on job procedures and safety.
Conducts regular meetings with supervisors/management to review ongoing work, procedures, problem solving, etc.
Conducts job-site inspections as necessary to ensure company quality standards are maintained.
Maintains the operating condition and security of all equipment owned, leased, or rented by the company and under his/her control.
Research and use salesforce company sales tracking system to develop lists of potential customers in your territories with goal of having a command of the targets in the marketplace and having them aware of our services.
Evaluates the performance of those employees reporting to him/her.
Partners with the customer on a regular basis to ensure all customer’s needs are being met, and to solicit additional work outside the contract.
Bid work for recurring facility work such as HVAC PM’s, staffed tech positions, tenant improvement.
Keep accurate records of current space conditions including roof, HVAC, utilities and special circumstances.