Regional Operations Manager

Caterpillar Inc.•Peoria, IL

3d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Job Site Solutions group, part of the Resource Industries Sales, Services, and Technology division is currently seeking a Regional Operations Manager. Job Site Solutions combines Caterpillar products, services, and dealer expertise into customized solutions that optimize equipment, people, and overall operations. We help customers succeed by delivering smarter, data-driven strategies that improve productivity and reduce costs. As Regional Operations Manager, you will lead a team of fleet managers accountable to deliver positive business outcomes through direct customer contracts. The contract portfolio is diverse, including waste, construction, quarry, mining, and more. This high-impact role with direct customer engagement is perfect for someone who thrives on building relationships and driving results. You’ll act as a coach and leader, guiding a team of fleet managers across North America while staying close to customers to understand their needs and deliver tailored solutions. If you love working with people, enjoy diving into data, and have a passion for equipment and technology, this is the place to be.

Requirements

Industry Knowledge: Experience in the mining and/or construction industries with strong knowledge of mining and/or construction equipment, customer and dealer collaboration, and field roles in Product Support or Commercial.
Relationship Management: Ability to build and maintain strong relationships, identify talent, lead teams, and balance strategy with execution.
Customer Focus: Skilled at aligning organization and actions with customer needs to deliver tailored solutions.
Decision Making and Critical Thinking: Capable of analyzing situations and making informed, effective decisions.
Effective Communications: Strong ability to clearly convey and interpret ideas and information.

Nice To Haves

Experience in fleet management, maintenance, or operations in the mining or construction industries is highly valued and will position you as a top candidate for this role.

Responsibilities

Shape Strategy: Identify and analyze organizational strengths and weaknesses, respond to market opportunities, and develop operational strategies that drive performance and growth.
Lead & Inspire: Manage and mentor a team of fleet managers, fostering a culture of collaboration and performance.
Customer Engagement: Build strong relationships with customers, resolve challenges, and ensure exceptional service delivery.
Drive Sales Programs: Leverage positive contract performance into incremental machines, parts, and services at site.
Data-Driven Decisions: Use analytics to deliver insights that optimize fleet maintenance and performance.
Achieve Results: Understand, collaborate, and execute with customers to achieve their desired business outcomes.