Manager, Regional Inflight Services - East Region

Frontier Careers • Atlanta, GA

18h

About The Position

The Manager, Regional Inflight Services is responsible for operational, regulatory, disciplinary, collective bargaining and legality issues for a large Flight Attendant and Inflight Supervisory team within an assigned region. The Manager, Regional Inflight Services is integral in ensuring operational performance and a culture of engagement and partnership for our Inflight team.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 7+ years of relevant airline experience required
• Prior experience as a Flight Attendant required
• Prior supervisory or management experience required; management experience in aviation/Inflight preferred
• Must be able to qualify as a Flight Attendant and maintain currency of qualifications
• Demonstrated knowledge of Microsoft Office, Excel, and Word
• Demonstrated knowledge of CrewTrac, FTWeb, Flight Plot, COMPLY365 and/or other applicable airline programs
• Ability to utilize all available technology to create, edit, and manage base operations
• Advanced knowledge of all applicable Federal Aviation Regulations and how they apply to daily operations
• Advanced knowledge of contractual obligations and how to apply them to numerous situations
• Advanced knowledge of company policies and procedures as well as the Inflight Performance Management Policy
• Mastery of all aspects of a Flight Attendant’s role and daily job duties
• High level of integrity, confidentiality, ethics and discretion
• Excellent oral and written communication skills
• Strong planning and organizational skills, capable of effectively coordinating multiple projects at the same time
• Excellent interpersonal skills
• Ability to provide effective leadership to the entire Flight Attendant group
• Available for flexible daily scheduling to support Frontier Airlines’ operation; shift work required, including weekends and holidays
• Ability to sit, stand and move throughout office/airport/airplane for extended periods of time
• Ability to speak well in public and maintain a positive image for the Inflight Department and Frontier Airlines as a whole
• Strong analytical reasoning skills
• Demonstrated high level of compassion and empathy

Nice To Haves

• Fluent in Spanish preferred, based on region

Responsibilities

• Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate fact-finding and resolution to employee conflicts is achieved in a timely manner and participate in coaching/termination meetings and recommend corrective action as needed to adequately address employee behavior issues.
• Partner with Base and Inflight Dependability Supervisors and other internal and external partners to ensure appropriate recruitment, training, performance, coaching, development and disciplinary measures are achieved in line with organizational objectives and standards.
• Provide coaching and mentoring for a team of Base and Inflight Dependability Supervisors to ensure high levels of guidance, training and support are provided to maintain a productive, engaged, customer-centric, compliant and efficient workforce.
• Implement, manage and ensure compliance with Inflight policies and procedures to ensure Frontier and regulatory standards and requirements are consistently upheld.
• Compile, analyze and monitor results of operational reports to identify trends and potential areas of opportunity, ensuring organizational goals and standards are consistently met or exceeded and provide recommendations for corrective action to deficiencies identified.
• Analyze and present recommendations on staffing levels and other operational processes to ensure appropriate operational performance is maintained achieving organizational goals and standards.
• Participate in operational and strategic planning meetings to provide training, support, updates and recommended course of action on performance, staffing metrics and other operational areas to ensure performance is aligned with organizational objectives and standards.
• Adapt to changing circumstances to provide continued operational performance in periods of operational anomalies that may require expedient emergency response, changes in workload, changes in staffing or other areas that may negatively impact operational performance.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1 st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager