Manager, Recruitment and Retention (12 month term)

Medavie•Madison Heights, MI

About The Position

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. This is a 12-month maternity leave replacement position. As the Manager of Recruitment & Retention you will report to the Director, Human Resources where you are an experienced leader of people with a strong track record in strategic recruiting practices. You quickly develop strong relationships, and you are passionate about people and culture. You keenly understand the value recruitment and retention plays in achieving organizational goals. Your goal will be to collaborate with multiple internal and external stakeholders to execute on a talent acquisition strategy that produces strong talent pipelines needed for current and future business growth. You will work closely with your colleagues at Medavie to create the employee value proposition for frontline healthcare talent. You excel at problem solving and you offer a new perspective that brings value to your team. You will lead a high performing team working in a fast-paced, passionate, and engaged work environment. You will have the opportunity to significantly impact our health care service operations across Nova Scotia by sourcing and retaining a talented workforce who want to join our organization.

Requirements

Clear communicator, great listener, with high emotional intelligence
Proactive and can perform in a fast-paced, high-volume environment with competing priorities
Strong analytical and problem-solving skills with excellent written and verbal communication skills
Proven track record of developing and influencing recruiting best practices and implementation of those practices
Ability to work in a team environment, manage multiple clients, and provide strong leadership throughout the recruitment lifecycle
Possess organizational savvy, can effectively build credibility, and establish common ground
Ability to flex and adapt quickly to changing environments
Proactively advances diversity, equity, and inclusion
Collaborates and influences others, yet can stand firm when necessary
Bachelor's Degree in Human Resources or Business with CPHR or Recruiter designation preferred or an equivalent combination of education and experience
Minimum 8 years of progressive experience in recruitment and brand management; (experience in health care preferred with unionized recruitment)
5 years of leadership experience leading a team required
Demonstrated experience in a metrics driven environment required
Tech savvy with full command of digital sourcing tools and social media sites
Proficient in Microsoft Suite: Outlook, Word, Excel, and PowerPoint
Proven experience with business process design and automation

Nice To Haves

PMP Certification and/or related program management experience an asset
Experience in Workday human capital management system an asset

Responsibilities

Provide leadership, coaching and performance feedback to the recruitment and retention team
Oversee the full cycle recruitment process for all healthcare services positions, such as paramedics, nurses, transport operators, communication officers, Telehealth as well as support and management roles
Collaborate with HR Leaders across Medavie/EMC to proactively identify, plan and develop workforce plans for long term organizational staffing requirements
Partner with human resources leadership team to ensure efficient, effective, and seamless HR processes are in place to support the business
Lead the HR Analytics portfolio for KPI’s and ad-hoc reporting for internal and external stakeholders
Utilize data analytics to forecast, analyze trends and use information to execute future on recruitment and retention initiatives
In conjunction with the Medavie strategy, support the development and execution of sourcing strategies and talent pipelines utilizing multiple sourcing channels to exposure and attract the best talent
Participate in the creation of the employee value proposition for frontline healthcare talent and play an integral role in ensuring the inclusion and diversification of all talent pipelines
Develop processes and key metrics necessary to monitor progress against the strategy and forecasted requirements
Assess competitors, changes to legislation, and understand the impact on business and recruitment efforts
Stay informed and share trends on innovative recruiting techniques and practices
Oversee the continued deployment and evolution of new employee onboarding for all areas