Manager, Quality & Process Improvement

Central Health•Austin, TX

18d

About The Position

Overview We are seeking a dynamic and experienced Manager, Quality & Process Improvement to lead and manage performance improvement initiatives across our healthcare system. This role combines technical expertise in Lean and Six Sigma with people leadership, overseeing a team of specialists and driving strategic transformation efforts that enhance patient safety, operational efficiency, and care quality. The ideal candidate will be a seasoned leader with a strong background in healthcare consulting or administration, capable of managing cross-functional teams, evaluating performance, and assigning work aligned with organizational priorities. Responsibilities Essential Functions: Supervise and develop a team of quality and process improvement specialists Assign work based on strategic priorities, staff expertise, and project timelines Conduct regular performance evaluations and provide coaching and feedback Foster a culture of accountability, collaboration, and continuous learning Lead high-impact transformation initiatives across clinical and operational domains Translate organizational goals into measurable, data-driven improvement strategies Serve as a senior advisor to executive leadership on performance improvement planning Co-develop strategic plans to scale successful pilots across Central Health and partner organizations Plan, organize, and facilitate Kaizen events, workshops, and Lean training sessions Oversee complex process redesign efforts, including technology migrations (e.g., Epic, ServiceNow) Guide teams through gap analysis, root cause analysis, and solution prototyping Ensure timely execution of projects with clear deliverables and impact metrics Implement and sustain performance tracking systems and dashboards Analyze high-complexity datasets to identify system gaps and improvement opportunities Drive reporting to meet federal/state requirements and internal KPIs Champion a culture of process improvement across departments Mentor Lean Champions and facilitate organization-wide training efforts Knowledge, Skills and Abilities: Advanced knowledge of Lean, Six Sigma, Agile, and change and people management High degree of knowledge of process development and process improvement High level of data analysis skill with proficiency in statistical tools and quality metrics High level of skill at building relationships within the organization Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results Strong attention to detail and accuracy Excellent verbal and written communication skills Demonstrated ability to perform complex operations in Microsoft Office Suite Qualifications QUALIFICATIONS: Education: Bachelor's degree in Public Health, Health Administration, Business, or related field required Work Experience: 5 years Managing a quality and/or process improvement team - Required 5 years Coaching and teaching Lean methodology, including facilitation of Kaizen events and Lean training - Required 5 years Leading cross-functional teams in process design and system change within healthcare - Required 5 years Experience in performance improvement and healthcare transformation with a focus on measurable outcomes - Required Licenses and Certifications: Lean Six Sigma Green Belt Upon Hire- Required Lean Six Sigma Black Belt Upon Hire- Required

Requirements

Advanced knowledge of Lean, Six Sigma, Agile, and change and people management
High degree of knowledge of process development and process improvement
High level of data analysis skill with proficiency in statistical tools and quality metrics
High level of skill at building relationships within the organization
Apply critical thinking to generate and assess potential solutions and to anticipate needs and problems in advance
Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Demonstrated ability to perform complex operations in Microsoft Office Suite
Bachelor's degree in Public Health, Health Administration, Business, or related field required
5 years Managing a quality and/or process improvement team - Required
5 years Coaching and teaching Lean methodology, including facilitation of Kaizen events and Lean training - Required
5 years Leading cross-functional teams in process design and system change within healthcare - Required
5 years Experience in performance improvement and healthcare transformation with a focus on measurable outcomes - Required
Lean Six Sigma Green Belt Upon Hire- Required
Lean Six Sigma Black Belt Upon Hire- Required

Responsibilities

Supervise and develop a team of quality and process improvement specialists
Assign work based on strategic priorities, staff expertise, and project timelines
Conduct regular performance evaluations and provide coaching and feedback
Foster a culture of accountability, collaboration, and continuous learning
Lead high-impact transformation initiatives across clinical and operational domains
Translate organizational goals into measurable, data-driven improvement strategies
Serve as a senior advisor to executive leadership on performance improvement planning
Co-develop strategic plans to scale successful pilots across Central Health and partner organizations
Plan, organize, and facilitate Kaizen events, workshops, and Lean training sessions
Oversee complex process redesign efforts, including technology migrations (e.g., Epic, ServiceNow)
Guide teams through gap analysis, root cause analysis, and solution prototyping
Ensure timely execution of projects with clear deliverables and impact metrics
Implement and sustain performance tracking systems and dashboards
Analyze high-complexity datasets to identify system gaps and improvement opportunities
Drive reporting to meet federal/state requirements and internal KPIs
Champion a culture of process improvement across departments
Mentor Lean Champions and facilitate organization-wide training efforts