Manager-Quality Engineering - Tech Web & Mobile

American Express•Phoenix, AZ

18h•Hybrid

About The Position

We’re looking for a Manager, Quality Engineering to work on award winning mobile applications (#1 in JD Power 2021 Mobile App survey) that will be used by tens of millions of American Express cardholders around the world. We want someone with strong technical skills and creativity. Should enjoy solving tough problems and working with new technologies. You should not be shy about sharing your ideas and be obsessive about user experience and high quality. You’ll be part of the Mobile Engineering team whose mandate is to develop new products and platforms for American Express customers. Mobile Engineering’s aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase. You’ll be working in a fast-paced environment with the stability of working for a Fortune 100 company. Your primary responsibilities will be to work on a small team of engineers developing mobile products. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity.

Requirements

Bachelor’s degree in computer science, Engineering, or related technical field (or equivalent practical experience).
12+ years of experience in Quality Engineering / Software Testing, with at least 5 years in a people management or lead capacity.
Strong hands-on experience with test automation frameworks across UI, API, mobile platforms.
Proven experience implementing automation-first strategies and reducing manual regression cycles.
Experience integrating automated testing into CI/CD pipelines.
Solid understanding of SDLC, Agile methodologies, and release management processes.
Demonstrated experience owning quality metrics such as defect leakage, automation coverage, and regression cycle time.
Experience driving root cause analysis for production defects and implementing preventive improvements.
Strong cross-functional collaboration skills with Engineering, Product, and DevOps teams.
Ability to make risk-based release decisions and communicate quality posture to leadership.
Excellent communication, leadership, and stakeholder management skills.

Responsibilities

Define and drive the Quality Engineering strategy aligned with organizational and engineering goals.
Drive an automation-first mindset across teams to improve efficiency, scalability, and release confidence.
Champion shift-left testing and enforce quality standards, governance frameworks, and release readiness criteria.
Evaluate, adopt, and optimize modern QE tools, including AI-assisted testing, CI/CD integrations, test data management, and observability solutions.
Standardize testing tools, frameworks, and best practices across teams to ensure consistency and scalability.
Own and continuously improve production defect leakage metrics.
Lead root cause analysis (RCA) for escaped defects and implement preventive improvements.
Escalate critical quality issues with clear impact analysis and mitigation plans.
Define, track, and report on key quality metrics including defect leakage rate, automation coverage, regression cycle time, flaky test rate, production incidents linked to quality gaps, and overall release health.
Use data-driven insights to improve processes, tooling effectiveness, and delivery predictability.
Build, scale, and sustain a high-performing Quality Engineering team.
Mentor and coach QE engineers to foster technical excellence and ownership.
Act as the release quality gatekeeper, prioritizing defects and making risk-based decisions.
Plan and allocate QE bandwidth effectively across initiatives based on business priorities.
Partner with Engineering, Design and Product teams to embed quality into design, development, and release cycles.
Advocate for quality as a shared responsibility across the organization and drive a culture of continuous improvement.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities