Manager, Quality Assurance

CVS Health • Hartford, CT

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary Ensure the quality of one or more applications or technologies within the construct of the application including data, platform, functions and system interfaces. Interacts with other areas of the QA organization to effectively develop the test framework to align with the business strategy and goals for the release. Performs testing tasks, as required.

Requirements

• 5-7+ years of work experience with technology projects
• Adept at problem solving and decision-making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills

Nice To Haves

• Certified Quality Assurance Manager (CQAM)

Responsibilities

• Help establish and implement quality management systems, policies, and procedures in compliance with regulatory requirements and industry best practices.
• Assist in the management of quality assurance governance, including conducting regular compliance audits, identifying areas of non-compliance, and implementing corrective actions to address any deficiencies.
• Design systems to track key performance indicators (KPIs) and quality metrics to assess the effectiveness and efficiency of healthcare processes.
• Deliver training programs to educate staff on quality assurance principles, policies, and procedures.
• Implement processes to identify potential risks and develop risk mitigation strategies in order to ensure patient safety and minimize adverse events.
• Assist in the management of quality improvement initiatives and help facilitate interdisciplinary teams to drive process improvements, reduce errors, and enhance patient satisfaction.
• Confer with interdisciplinary teams and other departments to implement quality initiatives and resolve quality-related issues.
• Manage team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Generate reports and analyzes data to identify trends, areas for improvement, and opportunities to enhance patient outcomes.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees