Manager Quality Assurance - All Suites

Hilton•Addison, TX

16h•$75,000 - $100,000•Remote

About The Position

This position will be Remote, but with a preference for candidates in Pennsylvania, Virginia, North Carolina, Texas, Louisiana, and Mississippi This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! Are you passionate about partnering with hotel leaders to uphold Brand Standards and elevate the guest experience? As a Manager, Quality Assurance (QA) Auditor, you'll help strengthen and grow Hilton's portfolio. Reporting to the Area Manager, Quality Assurance, you will oversee a territory of 100+ hotels, conducting comprehensive audits to ensure cleanliness, safety, and adherence to brand standards. You'll travel to perform on-site evaluations, review findings with property leadership, and provide actionable insights. You'll also prepare detailed reports with supporting images for internal analysis, helping protect the integrity of our Brands and maintain exceptional guest satisfaction. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique.

Requirements

Five (5) years of management experience in Hotel Operations
Three (3) years of experience as a General Manager, Executive Committee Member, or Director
Valid Driver's license
Travel 90% of the time

Nice To Haves

BA/BS Bachelor's Degree
Fluency in a foreign language
Food Safety certification
Project management skills
Working knowledge of product replacement cycles, renovations and physical upgrades
Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and internal customers while upholding the integrity of the brand
Current resident in the states of Pennsylvania, Virginia, North Carolina, Texas, Louisiana or Mississippi

Responsibilities

Perform routine Quality Assurance evaluations.
Apply your knowledge of product replacement cycles, renovations, and physical upgrades to maintain Brand Standards.
Navigate complex situations with a solutions-oriented mindset, maintaining Brand integrity while balancing owner and partner expectations.
Address inquiries and communications made internally, both verbally and in written communications.
Participate in Consistency exercises.
Monitor expenses incurred from travel completed/scheduled, both based on monthly and yearly goals.
Participate in activities outside of QA to gain a better knowledge of other departments.
Work with senior leaders and property teams to foster positive, productive relationships.
Communicate with Quality Auditors, Area Managers in QA, Directors, Senior Directors, Vice Presidents, Brand Teams, Design and Construction, and Human Resources, Owners, and Management Company Reps to answer inquiries about Brand Standard compliance, QA, Brand protocol, procedures, and Improvement Plans.
Effectively communicate and coordinate independently, demonstrating initiative and motivation while contributing to shared success.
Territory Management, Expense Management, Audits completed and annual goals.
Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.

Benefits

Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
medical and prescription drug coverage
dental coverage
vision coverage
life insurance
short-and long-term disability insurance
access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
a 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
up to 5 bereavement days
flexible spending accounts
a health savings account
an employee assistance program
access to a care coordination program (“Wellthy”)
a legal services program
an educational assistance program
adoption assistance
a backup childcare program
pre-tax commuter benefit and our travel discount