Quality Assurance Manager

Jabil•Florence, KY

About The Position

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. How will you make an impact? Manages through subordinates, the development and maintenance of quality evaluation, control systems and protocols for processing materials into partially finished or finished products for a business unit or corporate. Manages the audits of quality systems for deficiency identification and correction. Manages the overall development of inspection and testing processes, mechanisms and equipment as applied to new or existing products. Direct the design, development and maintenance of quality systems and procedures for processing materials into compute and networking racks for multiple product lines. Key objective for this role is to develop a culture of quality within the organization, drive continuous improvement in quality processes, systems tools, and techniques to improve business results and customer satisfaction. Provide exceptional support to customers, team members, and shareholders. What will you do?

Requirements

Bachelor’s degree required.
Minimum ten (10) years of experience and required industry experience Or a combination of education, experience and/or training.
Ideally Seven (7) years of experience in high technology manufacturing including 3 plus years in compute and network server/rack industry.
Must have a proven track record of driving improvements ideally in compute and network server/rack products.
Experience in defining and changing quality culture in production environment.
A team builder: develop and lead a cohesive quality team as well as drive cross functional collaboration.
Successful track record of working in a matrix/collaborative environment.
Strong background in ISO-9000 or similar ideally with ground up implementation experience.
Excellent verbal and written communication skills.
Multi-task management.
Teamwork and collaboration.
Strong interpersonal skills.

Nice To Haves

Master’s degree preferred in Engineering or Technology disciplines.
Multisite leadership experience would be a plus.

Responsibilities

Provide input to and support of plant and company safety initiatives
Provide guidance to support the policies and process with the quality department members to promote the understanding and compliance.
Establish the short and long-term quality goals for the organization and the team.
Direct activities to facilitate the interaction between Quality and the other functional operations area, especially test and manufacturing engineering to accelerate improvement.
Provides early guidance and solution’s concerning quality evaluation, control systems and protocols, e.g., non-compliant situations, customer scalations, requirements, government regulations, accuracy of products.
Executes all management reports to clients, business unit.
Collaborates with customer in order of accomplish their requirement’s or for any scalation.
Development and modification of all quality evaluation and control systems in areas of product responsibility, and in compliance with company policies, customer requirements.
Direct the development of methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment.
Provides guidance to statistical analysis projects to assess the cost of and determine the responsibility for products or materials that do not meet required standards and specifications.
Directs the auditing process of quality systems for deficiency identification and correction, and delegates to the subordinates the implementation of the corrective action plans and executed in a timely manner.
Ensures that corrective measures meet acceptable standards, and that documentation is compliant with all Jabil and customer requirements.
Directs the development of sustainable, repeatable and quantifiable business process improvements.
Develops and modifies as necessary and required on the status of quality assurance programs and practices.
Provide direction and training, as necessary, to a staff of Managers and Quality Assurance Engineers.
Provides early guidance concerning compliance all site required agency certifications related to product and process quality, not limited to: ISO 9001.
Establishes up front quality planning for new products to ensure appropriate quality systems and processes required to support the introduction are developed and implemented.
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position.
May perform other duties and responsibilities as assigned.