Manager, Quality Assurance- Focused Service

Hilton•McLean, VA

1d•$75,000 - $100,000•Remote

About The Position

This is your chance to be part of an in-house Brand Operations team that works to ensure that Hotel owners and General Managers have the tools and resources that they need to be successful. As a Quality Assurance Manager on the Quality Assurance (QA) team reporting to an Area Manager of QA, you will visit 100+ hotels in your territory and will evaluate and conduct inspections of designated hotels. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety and brand standards. Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. Your role is important and below are some of the fundamental job duties that make your work unique.

Requirements

Five (5) years of management experience - Hotel Operations
Three (3) years of experience as a General Manager or Department Head in a Focused Service hotel
Travel up to 90%
Have a Valid Driver's license

Nice To Haves

Food Safety Certification
Project management skills.
Working knowledge of product replacement cycles, renovations and physical upgrades.
Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand

Responsibilities

Perform routine Quality Assurance evaluations
Address inquiries and communications made internally, both verbally and in written communications
Communicate with Peers, Area Managers, Sr. Directors, Vice Presidents, Brand teams, Design and Construction, Owners, Management companies, and General Managers to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans
Territory Management, Expense Management, Audits completed and annual goals.
Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and any projects assigned are submitted by established deadlines

Benefits

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
medical and prescription drug coverage
dental coverage
vision coverage
life insurance
short-and long-term disability insurance
a 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
up to 5 bereavement days
flexible spending accounts
a health savings account
an employee assistance program
access to a care coordination program (“Wellthy”)
a legal services program
an educational assistance program
adoption assistance
a backup childcare program
pre-tax commuter benefit and our travel discount