Quality Assurance Manager

NORTHWEST SURGICAL•Vancouver, WA

7d•$80,000 - $160,000

About The Position

Rebound is looking for a full-time Quality Assurance Manager to develop and maintain a comprehensive quality management program including Clinical Quality (to include Risk Management) and OSHA/Safety. This position will also develop policies and procedures, as well as workforce educational activities. The ideal candidate will have experience as a Registered Nurse or Certified Medical Assistant.

Requirements

Education: Bachelors degree with current and continuing education and training in healthcare safety laws and regulations. A clinical degree is highly preferred, such as a degree in therapy, nursing or medical assisting.
Certificate/License: RN license, CMA (AAMA) credential, or Washington “Medical Assistant – Certified” preferred. BLS (Healthcare Provider CPR) Certification required.
Experience: Minimum of 10 years healthcare experience with at least 5 years in healthcare regulatory, quality, and risk management preferred.
Knowledge, Skills & Abilities: Familiarity with laws and regulations that relate to a medical office. Understanding of infection control issues. Strong written communication, verbal communication, and interpersonal skills. Ability to establish priorities, organize, coordinate, and initiate work activities in a constantly changing environment. Ability to handle information with the utmost confidentiality and discretion. Ability to identify and solve problems, make decisions, and implement changes

Responsibilities

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
Maintain current knowledge of national health care and quality management trends.
Receive, document and facilitate appropriate follow-up of patient complaints and patient concerns for optimal outcomes. Compile monthly patient concern reports and statistics.
Orient new providers and leaders regarding quality objectives and best practices.
Manage investigations, malpractice claims and suits. Oversee documentation of claims/suits for credentialing purposes.
Coordinate response to recall notices involving products or medications used in our clinics.
Participate in and support clinical and operational initiatives, policies and procedures. Identify and recommend solutions to clinical service problems.
Coordinate trainings as required and ensure completion by all employees.
Maintain OSHA 300 log throughout the year, and complete OSHA-required forms and other documentation annually.
Monitor safety issues and functions at all locations.
Create and maintain safety related policies and procedures.
Perform risk assessment on new chemical products and medications and ensure any necessary safety training/PPE is provided.
Oversee safety/emergency supply inventories and order supplies as needed. Ensure that safety equipment is available and that employees are aware of the location of this equipment.
Provide strategic recommendations regarding organizational compliance with federal and state laws, relevant accreditation standards, and regulatory mandates.
Recruit, hire, train and supervise staff.
Schedule staff, manage time cards, delegate PTO and ensure staff take required breaks and lunches.
Supervise and oversee the daily operations and work flow.
Coordinate with other supervisors and managers in supervision of daily operations.
Establish performance expectations and conduct staff evaluations to include setting appropriate individual goals.
Enforce policies and procedures, including safety and professional behavior.
Responsible for coaching and performance management. Provide regular feedback.
Respond to patient complaints in a timely and appropriate manner. Troubleshoot, manage and report patient issues.
Work with directors, managers and other supervisors to create and implement new policies and procedures, resolve patient concerns, and support patient care needs.
Act as a resource for staff.
Identify and solve physician concerns, questions, and suggestions.
Attend lead meetings and other meetings as appropriate.
Support the Coordinated Quality Improvement Program Committee (CQIP), and other Committees (Compliance, Safety, E.H.R.) as needed and/or as appointed.
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
Perform other duties as assigned.

Benefits

Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE