Manager – PubSec Inside Sales

SHI International•Dallas, TX

22h•$150,000 - $300,000•Hybrid

About The Position

SHI is seeking an experienced and motivated Manager to lead our team of Public Sector Inside Account Executives. The Manager will be responsible for driving the success of the team in building books of business, achieving sales targets, and delivering exceptional customer experiences. This leader will provide coaching, mentorship, and strategic guidance while overseeing daily operations, sales activities, and professional development. The Manager will collaborate cross-functionally and play a key role in optimizing sales processes, growing customer relationships, and supporting SHI’s growth in the Public Sector. This position is required to report to the SHI Dallas-Fort Worth TX office location on a hybrid schedule as determined by SHI management.

Requirements

Completed Bachelor’s Degree or equivalent experience
Minimum of 3 years’ experience in inside sales, account management, or sales leadership, preferably in the IT or Public Sector.
1+ years of management experience preferred
Proven track record in attaining sales goals and quotas
Highly focused on customer solutions and satisfaction
Experience working with C-Level executives
Proficiency in Microsoft Office applications; Outlook, Work, Excel & PowerPoint
Ability to travel to SHI, Partner, and Customer Events
Excellent time management, planning, and organizational skills - Expert
Ability to continuously learn and work independently to acquire job related knowledge and skills - Expert
Strong problem solving - Expert
Ability to motivate others - Expert
Excellent presentation skills - Expert
Ability to think ahead, plan long-term decisions, and anticipate outcomes - Expert
Self-motivated with ability to work with limited direction and oversight - Expert
Strong consultative sales skills - Expert

Responsibilities

Lead, coach, and mentor a team of Inside Account Executives to achieve and exceed sales targets and activity metrics.
Oversee team efforts in cold calling, prospecting, and profiling accounts to build robust sales pipelines.
Guide team members in developing and nurturing customer relationships via multiple channels (email, phone, in-person).
Ensure consistent achievement of individual and team quotas, daily/weekly activity goals, and pipeline growth.
Support team in managing the entire sales cycle, from initial outreach to project completion and renewal.
Provide expert guidance on leveraging SHI’s tools, resources, and technology to improve sales productivity and customer satisfaction.
Assist team in resolving customer inquiries, identifying pain points, and providing effective IT solutions.
Monitor and analyze team performance using CRM and internal reporting tools; provide feedback and action plans as needed.
Stay current on industry trends, product knowledge, and best practices, ensuring the team remains informed and competitive.
Facilitate ongoing training, knowledge sharing, and professional development for team members.
Collaborate with sales leadership, marketing, and other internal departments to support account strategies and business objectives.
Act as an escalation point for complex customer issues or sales challenges.
Foster a positive, high-performance, and customer-focused team culture.