Manager, Project Manager, Extended Servicing| Retail Bank
About The Position
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work. Capital One Bank's Extended Servicing team is transforming customer support by delivering seamless, omnichannel, and intelligent end-to-end servicing experiences. Historically, specialized associates with specialized applications handled complex customer needs. Now, leveraging our real-time, cloud-based platforms, we're bringing intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply. This Manager, Project Manager plays a pivotal role in this transformation, collaborating with five product and engineering groups (20+ engineering teams and 20+ product managers) and five operations organizations (Branch/Cafe Ambassadors, Bank Voice, Bank Operations, Customer Protection, Enterprise Payments) to identify and define strategic initiatives, track and report on their progress, coordinate with partner teams to ensure efficient and well-managed delivery, and challenge us to deliver business value across the ecosystem of Bank's operations. Proficiency in Tableau, Jira, and Snowflake is ideal for this role. If you have passion for driving customer-centric innovation through data-driven insights and masterful program execution, we encourage you to apply.
Requirements
- High School Diploma, GED or equivalent certification
- At least 5 Years of Project Management experience
Nice To Haves
- Bachelor's Degree or Military experience
- 7+ years of Project Management experience
- PMP, Lean, Agile or Six Sigma certification
Responsibilities
- Leading moderate to large complex projects and programs by providing strategic direction to projects, and peers
- Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
- Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
- Leveraging problem solving and influencing skills to ensure project plans deliver on intent
- Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Exhibit outstanding influencing skills to effectively drive project / program efforts
- Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
- Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
