Manager, Product Manager - Extended Servicing
About The Position
Manager, Product Manager - Extended Servicing Job role description for core case servicing What You’ll Do As a Manager, Product Management for Extended Servicing, you will: Transform Messaging & Intake: Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle. Bridge the Enterprise: Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience. Scale Through Reusability: Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency. Lead with Data: Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem. Ideate on the Future of Service: Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI What You’ll Bring Human-Centered Mindset: You are passionate about the associate experience and believe that empowering our frontline with better tools is key to protecting our customers. Collaborative Spirit: You are a "wrangler" who can get back-end engineers and cross-functional stakeholders to align on the right customer-backed solutions. Bias for Action: You have a "jack-of-all-trades" mentality, ready to lead discovery, ideation, and implementation in a fast-paced environment. Strategic Problem Solving: You can work at a "tiny crack" until you’ve broken open the whole nut, solving diverse customer problems while delivering business outcomes.
Requirements
- Bachelor’s Degree or military experience.
- At least 3 years of experience working with cross-functional teams to deliver consumer or platform experiences.
- At least 3 years of experience working on the core product platforms that power digital experiences.
- At least 3 years of digital industry experience.
- Human-Centered Mindset: You are passionate about the associate experience and believe that empowering our frontline with better tools is key to protecting our customers.
- Collaborative Spirit: You are a "wrangler" who can get back-end engineers and cross-functional stakeholders to align on the right customer-backed solutions.
- Bias for Action: You have a "jack-of-all-trades" mentality, ready to lead discovery, ideation, and implementation in a fast-paced environment.
- Strategic Problem Solving: You can work at a "tiny crack" until you’ve broken open the whole nut, solving diverse customer problems while delivering business outcomes.
Nice To Haves
- MBA or Master’s degree.
- At least 2 years of experience as a Product Owner in an Agile development process.
- Experience with machine learning or AI-driven automation.
Responsibilities
- Transform Messaging & Intake: Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle.
- Bridge the Enterprise: Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience.
- Scale Through Reusability: Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency.
- Lead with Data: Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem.
- Ideate on the Future of Service: Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI
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What This Job Offers
Job Type
Full-time
Career Level
Manager
