Manager, Project Management Office

Mass General Brigham•Somerville, MA

1d•Hybrid

About The Position

This Manager role is situated within the Mass General Brigham Project Management Office (MGB PMO), which reports into the Office of the Chief Operating Officer. This department of internal consultants and project managers partners with executive and senior leadership to identify, prioritize, and drive the implementation of system-wide initiatives that leverage the scale of Mass General Brigham (MGB) to reduce the rate of expense growth, improve patient care, accelerate research and innovation, and educate the next generation of clinicians. The MGB PMO uses a library of tools, templates, and methodologies to develop a custom approach to each initiative, balancing the efficiency that standards can provide with the effectiveness that comes from addressing each project’s unique aspects. The team leverages a hybrid matrix/functional organization structure, where members of the MGB PMO can take on different roles within an initiative: as an Engagement Lead, a Delivery Lead, or a member of a Delivery Team that does not necessarily align with their functional reporting. The Manager of Project Delivery and Analysis has the dual role of participating on projects and managing people. When working on projects, they may act as Delivery Lead for multiple projects simultaneously, managing the Delivery Team (who may or may not report directly to them) and directly engaging in project work on a day-to-day basis. In this role as a Delivery Lead, the TBD will work with executive and senior leadership, including C-suite members, across the system to implement high-priority, high-stakes, high-visibility opportunities for Mass General Brigham to be more efficient and to build collaborative efforts which improve the value of the system. This will include providing a broad range of project management, change management, analytic support, and other management support activities. Other times, the TBD may be assigned to a Delivery Team. The projects vary but generally require close collaboration with staff at all levels of the organization, in MGB Enterprise Services, and the MGB institutions. Concurrently, the Manager will have 5+ direct reports fulfilling entry level and/or mid-level roles on delivery teams which may or may not be associated with the projects the Manager is assigned to. The Manager will be responsible for providing professional development coaching/mentoring/feedback to direct reports and helping to manage their workload.

Requirements

Bachelor's Degree in Project Management, Business Administration, Healthcare Administration or other related field of study required
8+ years project management experience required
5+ years of experience of progressively responsible work history in a project management/internal consulting role, within a complex multi-faceted organization working with senior level leaders
Strong leadership and team management skills to guide and support project teams.
Excellent organizational and time management skills to manage multiple projects simultaneously.
Proficiency in project management tools, software, and Microsoft Office applications.
Effective communication and interpersonal skills to engage stakeholders and ensure project success.
Strong problem-solving and critical-thinking abilities to address challenges and drive solutions.
Knowledge of project management methodologies, best practices, and healthcare industry standards.

Nice To Haves

Master’s degree preferred
2+ years of experience within a healthcare or hospital environment preferred
Healthcare industry experience strongly preferred
Direct people management responsibility preferred
Process improvement skills and/or training preferred

Responsibilities

Uses critical thinking skills and high emotional IQ to manage high-priority, complex, system-wide initiatives that support MGB strategic priorities on a system-level
Collaborates with Engagement Lead to translate leadership vision into actionable initiatives with clear scope, goals and objectives, involving all relevant stakeholders to set achievable timelines with appropriate interim milestones to mark progress
Works collaboratively with operational and clinical leadership, developing trusting relationships with MGB leadership that transcend individual projects; acts as a liaison from C-suite Leadership, helping to reinforce alignment with C-suite goals
Directs efforts of Delivery Team, delegating and leveraging their skills and experience to define and execute the project work more effectively
Actively facilitates and participates in the work as appropriate, gathering information, performing analyses, assisting executive and senior leadership to make informed data-driven decisions, and developing/giving presentations with the goal of advancing and achieving the stated milestones and objectives
Develops a detailed project plan to monitor and track progress; manages changes to project scope and schedule; identifies, tracks, and develops mitigation plans for risks; reports and escalates as needed
Facilitates leadership to define quantitative and qualitative goals and potential impact on MGB cost, quality, and revenue; measures, tracks and reports on project performance and impact; leverages internal and external benchmarking data as appropriate
Develops plans for appropriately transitioning project work to ongoing operations, including business case, roles and responsibilities, governance structures, process definition, and resourcing needs
At times, may need to manage/collaborate with external consultants and contractors, helping them adapt to the MGB culture and obtain information/data necessary to successfully complete their assignments
Understands various data sets exist throughout the organization and externally, able to coordinate and collaborate with resources across the matrixed organization to manage the full spectrum of analysis related to the project
Ensures appropriate quantitative and qualitative business operational, and financial analyses are leveraged to support leadership decision-making, and
Communicates the data to both business and clinical constituents in a clear, meaningful, and concise manner.
Manages the full spectrum of analysis related to the project/committee
Conducts appropriate project-specific external research on current trends, benchmarks, and best practices; shares relevant information
Provides input to the team or senior leadership on additional analyses and key next steps that would aid decision-making
Facilitates discussions to define metrics that measure impact of the initiative and to develop the processes for quantifying the metrics on a regular basis, including trends from a baseline
If indicated, provides MBG Budget Directors and other financial leaders with data and reports substantiating actual savings/revenue achievements
Leverages best-in-class methodologies to help the organization and individuals adjust to and buy-in to the changes that are inherent in the system-wide initiatives
Identifies and communicates the opportunities and risks associated with the change, surfaces and addresses resistance to change
Partners with Internal Communications and others to develop two-way communication plans and content for town halls, broadcast messages, toolkits to support information cascades, etc.
Develops processes to track and sustain changes
Develops strong, positive relationships with all levels of staff across MGB; collaborates with these colleagues to leverage their expertise and experiences to identify best practices and advance the work
Prepares concise, creative, professional summaries of analyses; presents findings and recommendations clearly and persuasively to all levels of staff, including executive and senior management groups throughout the system, targeting the presentation towards the knowledge level and needs of the audience
Contributes to the communication of project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties
Supervises a team of entry level and/or mid-level internal consultants/project managers
Manages the employee lifecycle, including hiring, onboarding, coaching and delivering performance appraisals, and offboarding
Coaches and mentors staff to develop trusting and collaborative relationships with leaders across the system that enable them to translate vision into actionable implementation plans, identify opportunities through analyses, proactively facilitate collaboration and decision-making across the System to implement complex initiatives, and prepare effective communications
Develops individualized professional development plans and provides development opportunities aimed at enabling each person to reach their highest potential at MGB
Assist direct reports with managing workload across several projects, brokering conversations with Delivery Leads as necessary
Mentors staff to receive feedback from and deliver feedback to colleagues
Encourages equity, inclusion, and diversity