Manager, Program - Trinity Cafe

Feeding Tampa Bay•Tampa, FL

1d•Onsite

About The Position

FTB is seeking a Program Manager for Trinity Café, our free, full-service restaurant for those in need of a healthy meal today. This role is responsible for the daily execution of programming at the Nebraska Ave. location. These programs include, but are not limited to, leading a daily restaurant-style meal service, managing onsite volunteers and related activities, and supporting approved external partners, previously vetted to provide a purposeful variety of community resources to neighbors accessing meal services. The Program Manager may occasionally represent FTB within the local community, and as applicable, should foster relationships that benefit the success of the location. Critical of all FTB programs, the Program Manager will cultivate a culture of dignity, respect, and empathy for those we serve, ensuring an environment where all feel cared for, listened to, and supported. As Trinity Cafe is a 365 day/year operation, this position requires schedule flexibility, including helping to cover weekends and holidays. This Program Manager will also be responsible for the supervision of team members at the cafe who assist with upkeep of the facility, culinary responsibilities, and floor management during meal service. This is your opportunity to be the driving force behind memorable, impactful hospitality that make a difference!

Requirements

Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
Associate’s Degree and/or 4 or more years’ experience managing a restaurant or foodservice operation and team.
Ability to connect to and empathetically interact with food-insecure, unhoused, or other populations of vulnerable neighbors
Highly motivated and energetic, with an outgoing personality who connects well with neighbors, volunteers, and external partners
Excellent critical thinking, crisis intervention, and conflict resolution skills
Ability to follow instructions, understand and organize detailed information, and successfully execute daily program needs
Strong computer skills, including advanced use of all Google Suite applications, particularly word and spreadsheet processing
Must agree to work an adjusted schedule to provide rotating weekend coverage as determined by Supervisor and assist in covering select holidays as Trinity Café is a 365 day/year operation, flex holidays will be provided
Local travel required - access to reliable personal transportation and possession of a valid driver’s license is a must
ServSafe Manager certification required within 90 days of hire
This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Ability to stand for long periods (8+ hours) and work in high-heat environments.
Ability to lift and carry up to 50 lbs
Schedule must be flexible with the ability to work some nights, weekends, and holidays

Responsibilities

Manage the daily execution of the meal service at Trinity Café (T1), occurring daily on M-F | 11:30 AM – 12:30 PM, and Sat-Sun 9:00 AM – 10:00 AM
Support the Culinary team in receiving the daily meal, preparing for meal service, and cleaning up once meal service is complete
Ensure food safety guidelines are followed
Support the T1 Café Associates to ensure facility is clean, safe, and policies are followed
Support onsite security staff and help to ensure safety for staff, neighbors, volunteers, and partners is maintained at all times
Follow FTB’s Neighbor Incident Reporting policies – including immediately notifying appropriate parties and ensuring all reports are submitted within 4 hours of an incident occurring
Work directly with FTB’s Volunteer team to identify and determine volunteer needs at Trinity Café
Assist in developing and recruiting volunteer positions to meet identified program needs, including relationship management with identified Volunteer Captains
Work with FTB’s Volunteer team regarding the use of “Hands On Connect,” the volunteer sign-up system
Assist with scheduling shifts, building accounts, and navigating the system as needed
Maintain a strong grasp on the intricate nuances of the daily volunteer schedule and become well-educated in the policies and procedures related to onsite volunteer opportunities
Lead Volunteer Orientation, to occur before each volunteer shift.
Train and orient new volunteers and foster opportunities for acquiring new volunteers and enhancing volunteer involvement and retention
Assist in planning of recognition and appreciation activities for volunteers with FTB’s Volunteer team
Work with Neighbor Services team regarding the onsite partner calendar and display related information or flyers as instructed
Greet all community partners when onsite, ensure they are set up and comfortable in the designated partner space
Help to inform Trinity guests of available services being provided by partners
Collect and report all necessary program data on a daily basis and work with Neighbor Experience team regarding monthly data assessment and dashboard submissions
Maintain an inventory of all program supplies needed onsite and ordering as needed
Report all facility maintenance needs to FTB’s Facilities team and adhere to best practices for satellite site maintenance
Work with supervisor in managing onsite costs and reporting and reconciling all expenses on Concur as instructed
Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions
Support a team-based environment that fosters connection across all Neighbor Food Programs and FTB programs
Ensure and maintain cleanliness of entire facility including restrooms, kitchen, and exterior
Work Schedule: Saturday – Wednesday, 8-4pm
Participate in regular staff, team meetings, and others as required
Cross-train on all Neighbor Food Programs and provide coverage support
Demonstrate a pleasant, professional and helpful attitude at all times
Commit to Feeding Tampa Bay’s grow code and strategic vision
Commit to upholding policies, principles and best practices for food safety
Exemplifies the desired culture and philosophies of Feeding Tampa Bay
Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed
Other duties as assigned