Manager, Program Services

Family Health Centers of San Diego•San Diego, CA

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region. Family Health Centers of San Diego (FHCSD) is looking for a Manager of Program Services. The Manager of Program Services strategically manages and oversees operations of specific programs/grants related to special population health engagement, counseling, case management, and health education services. In this role, job duties include managing direct and indirect reports, adhering to budgets, tracking deliverables for assigned grants/programs, and conducting data analysis and report writing. The Manager of Program Services will also be responsible for building relationships with community partners and identifying new partners and new sites for providing services.

Requirements

Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required.
3 years of experience in working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.)
5 years of experience in program management in health care field required. Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
For the AOD Services Department (159) Only: Valid certification from a California State Substance Use Disorders (SUD) Services certifying agency required
Ability and means to travel as needed in a timely manner within San Diego County.
DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.
Ability to work well in both a team-based environment and independently.
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
Demonstrated ability to be culturally sensitive and respect diversity.
Demonstrated project management and oversight skills.
Excellent interpersonal and customer service skills.
Excellent written and verbal communication skills.
Knowledge of supervisory practices and techniques, including performance management and employee development.
Knowledge of, and ability to, create, maintain, and adhere to budgets, fiscal planning, grant programs, and reporting requirements at a managerial level of responsibility.
Strong analytical and problem solving skills.

Nice To Haves

Master's degree in relevant field preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce. Coaches and counsels staff and administers appropriate disciplinary action in a timely manner.
Gathers and analyzes data on programs, creating relevant and usable reports on program data and metrics. Participates in the evaluation and quality assurance process of programs/grants. Ensures timely and accurate reporting is provide to funders and other agencies. Keeps program in compliance with grant and regulatory requirements.
Identifies, builds, and maintains relationships with community, county, federal, and local grantors, identifying opportunities for new funding sources and representing FHCSD to community partners. Partners with Foundation and program directors to participate in the grant writing process.
Oversees the daily and strategic operations of assigned programs and grants. Ensures completion of grant/program goals and objectives, through subordinate personnel. Generates and implements plans for maximizing services.
Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured. Performs other duties as assigned.
Prepares program budgets, monitors all grant expenditures according to approved budgets, ensures revenue is adequate to support programs, ensures timely and appropriate expenditures of funds, and reviews purchasing requests related to assigned programs.
Provides/ensures staff receive all new hire and annual trainings on time.