Manager, Program Management

Lake Pharma•Hopkinton, MA

54d•Onsite

About The Position

The Manager, Program Management, is responsible for providing cross-functional leadership to ensure the success of complex projects. Leading a team of Program Managers, the manager will identify and mitigate risks, ensure profitability of projects and champion customer satisfaction. Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving treatments to patients. At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ultimately to improve patients' lives. We proudly offer Generous benefit options (eligible first day of employment) Paid training, vacation and holidays (vacation accrual begins on first day of employment) Career advancement opportunities Education reimbursement 401K program with matching contributions Learning platform And more!

Requirements

BA/BS Degree in bioscience field or related study and a minimum of 5 years of relevant related work experience, plus 2 years in a team leadership role of professional level individual contributors.
OR
MA/MS Degree in bioscience field or related study and a minimum of 3 years of relevant related work experience, plus 2 years in a team leadership role of professional level individual contributors.

Nice To Haves

Advanced degree in bioscience field or related study
Experience in pharmaceutical/biotechnology industry
Experience in a CDMO

Responsibilities

Directly manage a team of program managers, ensuring that project activities, milestones and deliverables are well planned
Foster good communication and relationships with other departments to fulfill client deliverables on-time; influencing those that are not direct reports
Utilize Power BI dashboards (or similar systems) to monitor project profitability, ensuring target margins are met
Ensure Planisware (or similar system), used to create Gantt timelines, risk registers and issue logs for client projects, is up-to-date and correct and utilize the system to assess Portfolio metrics, such as on time delivery
Work with departmental leads to ensure optimal capacity and project planning, implementing systems-based project management processes where appropriate
Spend time with on-site visitors and participate in meetings with potential and current clients
Assign new contracts and/or customers to team members, maintaining workload schedules and projections
Management of customer projects where required, ensuring a consistent approach through utilization of approved templates and process flows
Coach the PM team in addition to other groups as appropriate to build talent across the department/site
Identify and correct issues that hinder the function and success of the Program Managers and their projects; proactively seek out and recommend process improvements
Work with departmental leaders to advance areas which are highlighted for process improvements
Ensure timely escalation of potential issues and proposed solutions to line manager and Site Head as appropriate
Develop site project forecasts
Direct and establish the departmental objectives of the Program Management team
Work as a customer advocate, balancing the needs of the customer with those of the business, as well as ensuring regular and open communications with the customer
Contribute to Net Promoter Score (customer satisfaction) survey process for the biologics division and drive improvements in this metric

Benefits

Generous benefit options (eligible first day of employment)
Paid training, vacation and holidays (vacation accrual begins on first day of employment)
Career advancement opportunities
Education reimbursement
401K program with matching contributions
Learning platform

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