(USA) Manager, Program Management

Walmart

4d • $70,000 - $130,000

About The Position

Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empower merchants and suppliers to make better, faster decisions for the business. As part of this transformation, we’re seeking entrepreneurial individuals to help drive this vision forward. What you'll do... Operate and enhance third-party service provider processes Manage end-to-end operational workflows for the Service Provider Access Agreement (SPAA) and Verified Service Provider (VSP) programs across U.S. and international markets. Review, process, and maintain applications and provider documentation to ensure alignment with internal standards. Support onboarding activities and maintain accurate third-party provider directories. Serve as a primary contact for providers and internal teams, ensuring timely resolution of questions and issues. Improve processes and drive automation Identify operational gaps and implement process improvements that reduce manual touchpoints and increase efficiency. Build AI-assisted exception-management rules and automation within platforms such as ServiceNow, Salesforce, or Airtable. Partner with Product Operations to embed governance and access requirements into the Product Development Lifecycle (PDLC). Support governance and compliance reviews Support quarterly business reviews with Legal, Data Security, Product, and cross-functional partners. Surface insights related to provider capabilities, compliance risks, and process performance. Translate findings into clear documentation, recommendations, and updates to the product roadmap or resource plans. Define and manage purpose-driven access Develop and maintain clear partner “purpose” definitions to support consistent decision-making and reduce ambiguity. Draft and manage SPAA language, addenda, and documentation to support scalable supplier self-service. Ensure documentation is accurate, accessible, and aligned with evolving governance requirements. Cross-functional partnership Collaborate with Product, Engineering, Business Operations, and Data Security teams to integrate SPAA workflows into supplier tools, dashboards, and portals. Provide insights and trends gathered from providers, clients, and account teams to inform business and product decisions. Balance speed and accuracy when responding to internal and external requests.

Requirements

• Bachelor’s degree in business, operations, analytics, supply chain, or related field.
• 3+ years of experience in partner operations, program management, process improvement, customer success, or similar roles.
• Experience improving or scaling operational workflows or governance frameworks.
• Strong analytical skills with experience using workflow tools (ServiceNow, Salesforce, Airtable) and Excel/Sheets.
• Ability to simplify complex requirements and communicate clearly across teams.
• Demonstrated success managing multiple priorities in a fast-paced environment.
• Strong relationship-building skills with experience supporting cross-functional initiatives.
• Self-starter with attention to detail and a continuous improvement mindset.

Nice To Haves

• Experience in data, SaaS, analytics, retail technology, or ad-tech environments.
• Understanding of vendor onboarding, data governance, third-party risk, or supplier management processes.
• Experience facilitating business reviews or producing insight-based recommendations for leadership.

Responsibilities

• Operate and enhance third-party service provider processes
• Manage end-to-end operational workflows for the Service Provider Access Agreement (SPAA) and Verified Service Provider (VSP) programs across U.S. and international markets.
• Review, process, and maintain applications and provider documentation to ensure alignment with internal standards.
• Support onboarding activities and maintain accurate third-party provider directories.
• Serve as a primary contact for providers and internal teams, ensuring timely resolution of questions and issues.
• Improve processes and drive automation
• Identify operational gaps and implement process improvements that reduce manual touchpoints and increase efficiency.
• Build AI-assisted exception-management rules and automation within platforms such as ServiceNow, Salesforce, or Airtable.
• Partner with Product Operations to embed governance and access requirements into the Product Development Lifecycle (PDLC).
• Support governance and compliance reviews
• Support quarterly business reviews with Legal, Data Security, Product, and cross-functional partners.
• Surface insights related to provider capabilities, compliance risks, and process performance.
• Translate findings into clear documentation, recommendations, and updates to the product roadmap or resource plans.
• Define and manage purpose-driven access
• Develop and maintain clear partner “purpose” definitions to support consistent decision-making and reduce ambiguity.
• Draft and manage SPAA language, addenda, and documentation to support scalable supplier self-service.
• Ensure documentation is accurate, accessible, and aligned with evolving governance requirements.
• Cross-functional partnership
• Collaborate with Product, Engineering, Business Operations, and Data Security teams to integrate SPAA workflows into supplier tools, dashboards, and portals.
• Provide insights and trends gathered from providers, clients, and account teams to inform business and product decisions.
• Balance speed and accuracy when responding to internal and external requests.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees