Manager, Professional Services (Solution Consultant)

OpenGov•Chicago, IL

17h•Onsite

About The Position

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Reporting to the Professional Services Director, the Manager II will lead and scale the Solution Consultants' scoping function, responsible for the accurate scoping of professional services engagements. This role ensures that scoping efforts are completed with high accuracy and in a timely manner, setting the stage for successful implementations with high customer satisfaction. In addition to team leadership and scoping oversight, this role requires strong critical thinking, project management, and attention to detail while operating in uncertainty. The Manager II will play a critical role in translating strategic objectives into scalable scoping processes and operating models. This position also emphasizes team development and process optimization to align with organizational goals. This role is accountable for the effectiveness, quality, and scalability of the scoping function and its impact on downstream delivery and customer outcomes.

Requirements

Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the above responsibilities
Minimum 3 years of professional services experience in a SaaS setting.
Minimum 1 year management experience and proven ability to foster team culture, accountability, and professional growth.
Experience working with customer and internal stakeholders at all organizational levels with a high degree of professionalism and business acumen.
Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
Demonstrated ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
Ability to learn domain, products, and project delivery effectively.
Strong analytical thinking, systems perspective, and the ability to understand and model internal and customer workflows.
Ability to understand and articulate product configuration requirements, process logic, and architecture, as well as build and deliver functional presentations.
Teamwork-oriented with a strong focus on customer satisfaction and business development.
High standards of excellence in work product with strong attention to detail.
Capacity to adapt to evolving processes and environments.
Strong track record of motivating self and teams toward excellence.
Demonstrated ability to balance profitability with customer-service mindset.

Nice To Haves

Prior experience in a people management role is highly desirable.
Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.

Responsibilities

Lead, coach, support, and mentor a team of Solution Consultants, fostering strong team culture, accountability, and continuous development.
Drive execution of high-quality scoping engagements by overseeing scoping calls and other activities.
Support team members in navigation and solutioning of multi-product deals.
Ensure consistency and quality by reinforcing practice and process, including identifying and facilitating improvements.
Provide hands-on support for complex engagements, including advising on non-standard solutions and approaches.
Partner with cross-functional teams to simplify, enhance and automate existing processes that will improve workflow.
Track and manage team metrics
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
Identify and mitigate risks, proactively escalating issues and developing resolution strategies.
Support recruiting, onboarding, and training initiatives to scale the team in alignment with business needs.