Manager, Professional Services

Asana•Chicago, IL

3h•$166,000 - $189,000•Hybrid

About The Position

Asana is seeking an experienced, people-centric Manager, Professional Services to lead a high-performing team of Implementation Managers, reporting directly to the AMER Services Delivery Lead. Our Professional Services team is dedicated to helping customers adopt Asana not just as a technology platform, but as a holistic approach to collaboration that transforms how organizations work. In this role, you will lead a team focused on enabling customers across industries and segments to successfully onboard, drive meaningful change, and maximize long-term value from Asana. You will play a pivotal role in evolving our Services Delivery model to meet growing customer needs, while co-creating the future vision of the Asana Services organization. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

3+ years managing and coaching teams in Professional Services, Consulting, or Customer Success
8+ years’ experience in program management, project management, or consulting roles, ideally within SaaS or enterprise software environments
Proven track record coaching customer-facing teams through SaaS implementations or complex enterprise change initiatives
Strong operational mindset with the ability to balance people leadership and process optimization
Naturally curious and comfortable navigating ambiguity with confidence and urgency to drive results
Skilled at influencing and securing buy-in from senior decision-makers across multiple functions
Passionate about building inclusive team cultures, developing talent, and consistently delivering outstanding customer outcomes
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Lead, develop, and grow a team of Implementation Consultants and Implementation Managers dedicated to onboarding, change management, and sustained customer success
Collaborate cross-functionally with Sales, Solutions Engineering, Product, Customer Success, and Global Services leadership to align delivery strategies and enhance customer outcomes
Own and manage a book of business across delivery, including escalation management, solution design support, sales collaboration, and ensuring delivery excellence
Scale and refine programs, processes, and methodologies to continuously improve service delivery, including optimizing delivery assets and enablement resources
Cultivate a strong culture of learning, inclusion, and impact within your team and the broader Services organization