Manager, Professional Growth and Recognition - Remote

Holland America Group•Fort Lauderdale, FL

24d•Remote

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Manager, Professional Growth & Recognition to fill this role, which is based remotely. This role serves as the central point of leadership for employee development and recognition initiatives across the Contact Center organization. The Manager works with teams’ shore-side. Program designs and outcomes impact thousands of employees globally and directly support leadership pipelines and engagement strategies across the business. Here is a summary of what Princess is looking for in its Manager, Professional Growth & Recognition. Is this you?

Requirements

Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field (or equivalent combination of education and experience).
3–5 years of experience managing employee development, training, recognition, or engagement programs, preferably in a contact center or large operational environment.
Demonstrated experience designing, implementing, and evaluating mentorship or leadership development initiatives.
Proven ability to lead cross-functional projects and manage multiple priorities simultaneously.
Strong data analysis and reporting skills to measure program effectiveness and inform decisions.
Excellent interpersonal, facilitation, and communication skills with the ability to influence and engage stakeholders at all levels.

Responsibilities

Oversee the Mentorship Program end-to-end — including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation.
Oversee the Mentorship Program end-to-end — including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation.
Evaluation frameworks by establishing participation goals, success metrics, and progress reviews.
Coach and support program participants (mentors, mentees, leadership candidates, and recognition recipients) to ensure a consistent, high-quality experience.
Analyze program metrics (participation rates, progression milestones, satisfaction scores, and recognition trends) to identify opportunities for innovation and improvement.
Collaborate cross-functionally with training, leadership, and workforce management to integrate program activities with onboarding, performance cycles, and operational needs.
Communicate program updates to leadership, providing insights, recommendations, and progress reports.