Manager - Production Sales Operations

FERGUSON • Indianapolis, IN

9d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Manager - Production Sales Operations is responsible for the execution of our agreed upon scope of work with our customers. This position will lead a team of subject matter experts, supporting scheduling, purchasing, inventory management, delivery, install, final billing and warranty assistance. The overarching goal of the position is to create a positive experience for our customer, while ensuring Ferguson's profitability throughout the project.

Requirements

• 5__ Years of appliance installation/builder industry/management preferred.
• Bachelor’s Degree is a plus
• Appliance/Lighting installation/order management knowledge is preferred
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, SharePoint, Access, etc.)
• Detail-orientated with a proven ability to organize and prioritize work

Responsibilities

• Responsible for the execution of our production/multi-family/custom strategy ensuring operational alignment to sales and growth objectives
• Ensure a high level of customer satisfaction by providing superior service support both on-site at projects and at the corporate level
• Support local sales strategies through operational excellence, execution discipline, and partnership with field leadership
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Lead training initiatives for associates across multiple systems and processes to ensure consistency, accuracy, and service quality
• Manage 5+ Direct Reports
• Performance manages associates to ensure adherence to standards
• Plan and direct staffing recommendations based on workload, project timelines, business needs and individual skillsets
• Resolve issues that arise with a goal of excellence in service while maintaining a lens to profitability.
• Other duties as assigned

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees